Arthur Lewis
North Las Vegas,NV
Summary
Insightful manager with 20+ years experience. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement, safety and boost performance.
Overview
36
36
years of professional experience
Work History
Senior Operations Manager
ShipMonk
07.2023 - 02.2024
- Managed approximately 425 employees during peak operations
- Enhanced customer satisfaction with implementation of effective communication channels and timely resolution of issues
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members
- Spearheaded process improvements to reduce errors and increase overall quality in operations management
- Developed comprehensive risk management plans to mitigate potential threats to organizational stability and growth
- Reduced employee turnover rates by 15% through development of positive work culture, fostering teamwork, open communication, and professional growth opportunities
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly
- Safeguarded company assets through diligent inventory control measures that minimized loss due to shrinkage or theft
- Reduced forklift and Crown TSP Turret accidents by 75% through training and visual management tools
- Oversaw workforce management planning, volume predictions and capacity planning
- Prepared documents for internal and external audits
- Interacted well with customers to build connections and nurture relationships
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Manager Ramp Operations
FedEx
01.2017 - 07.2023
- Sole ramp manager covering flight and trucking operations for the Western Slope of Colorado
- Continuously achieve positive results on annual Employee Survey
- Develop, train and communicate safety programs that resulted in 3 injuries, 1 accident and zero aircraft strikes over a 6 year period
- Maintained professional, organized, and safe environment for employees and patrons
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Cross-trained existing employees to maximize team agility and performance
- Onboarded new employees with training and new hire documentation
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Controlled costs to keep business operating within budget and increase profits
- Work with governmental agencies, including TSA, FAA, ARFF and State and local police on security issues
- Achieved 5 Star Award (highest award given by FedEx for leadership)
- Reduced operational costs through comprehensive process improvement initiatives and resource management
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels
- Taught and mentored team members for 18 years as a instructor for AIM (Advance Into Management), fostering pipeline of future leaders within organization
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Operations Manager
FedEx
01.2004 - 08.2017
- 20 years Operations Manager experience at locations including Florida, Arizona and Las Vegas
- Achieved multiple Operations Manager of the Year awards
- Servant leader working to keep employees and company assets safe while achieving station budget goals
- Improved operational efficiency by streamlining processes and implementing cost-saving measures
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
- Worked with multiple departments over the years to develop/improve multiple safety programs
- Developed strong relationships with vendors, resulting in better pricing and improved service quality
- Increased profit by streamlining operations
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Reported issues to higher management with great detail
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Supervised operations staff and kept employees compliant with company policies and procedures
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Developed and maintained relationships with external vendors and suppliers
- Analyzed and reported on key performance metrics to senior management
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Introduced new methods, practices, and systems to reduce turnaround time
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Swing Driver/DOT/CDL HAZ
FedEx
01.1992 - 01.2004
- FedEx driver at multiple locations over my driving career, including multiple locations in Illinois and Arizona
- Expectations of a Swing Driver is to run any route, at any location, safely and efficiently
- Improved customer satisfaction by maintaining punctuality and adhering to strict route schedules
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed
- Followed all relevant traffic laws and safety regulations resulting in exceeding corporate safety goals year after year
- Generated consistent referrals and repeat business by providing friendly and fast service
- Answered, scheduled, and responded to reservation calls at specific times and locations
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments
- Reduced fuel consumption through strategic route planning and efficient driving techniques
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to correct recipients
- Demonstrated strong knowledge of geography and local roads for optimal route selection
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting delivery process
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates
- Boosted company reputation through excellent driving record free from accidents or violations over extended periods of time
- Supported training initiatives for new drivers by offering guidance on best practices for safety procedures
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively
- Upheld high standards of cleanliness within vehicle's interior/exterior appearance, providing professional image for the company at all times.
Handler/Team Lead
FedEx Chicago O'Hare Airport
01.1990 - 01.1992
- AM shift (0200-0700) in charge of non-conveyable (oversized/overweight packages) and then became the team lead for inputs (location where all small packages were off-loaded)
- Account for/log 50-250 containers a shift from aircraft and trucks
- Divided and categorized cargo received and redirected shipments in response to customer requests
- Developed standard operating procedures for team to follow and maintained records of activities
- Monitored production levels and implemented measures to increase output
- Trained new team members on proper and safe use of tools and equipment
- Assigned tasks to team members to complete within designated time frames
- Determined staffing needs, developing schedules to staff all shifts.
New Accounts Manager/Teller
Household Bank
01.1988 - 01.1990
- In charge of opening accounts and soliciting new business
Education
Some College (No Degree), General college courses- Algebra and Intro to Criminal Justice - Business Administration. Criminal Justice
William Rainey Harper College
Palatine, IL06.1989
Some College (No Degree) - Business and Criminal Justice
College of DuPage
Wheaton, ILHigh School Diploma -
Dundee- Crown High School
Carpentersville, IL06.1988
Skills
- Key Performance Indicators (KPI)
- Productivity Improvement
- Safety Management
- Managing Fleet Vehicles
- Managing Career Progression
- Staff Management
- Operations Management
- Facility Management
- Transportation Management
- Collaborate Cross-Functionally
- Managing Operations and Efficiency
- Budgeting and Cost Control
- Customer Relationship Management
- Scheduling and Coordinating
- Employee Development
Timeline
Senior Operations Manager
ShipMonk
07.2023 - 02.2024
Manager Ramp Operations
FedEx
01.2017 - 07.2023
Operations Manager
FedEx
01.2004 - 08.2017
Swing Driver/DOT/CDL HAZ
FedEx
01.1992 - 01.2004
Handler/Team Lead
FedEx Chicago O'Hare Airport
01.1990 - 01.1992
New Accounts Manager/Teller
Household Bank
01.1988 - 01.1990
Some College (No Degree), General college courses- Algebra and Intro to Criminal Justice - Business Administration. Criminal Justice
William Rainey Harper College
Some College (No Degree) - Business and Criminal Justice
College of DuPage
High School Diploma -
Dundee- Crown High School