Arthur Marchand
Methuen,MA
Summary
Energized leader with a robust background at Pella Boston Windows and Doors, adept in strategic planning and operations oversight. Excelled in enhancing operational efficiency and fostering employee relations, leading to significant process improvements. Demonstrates exceptional leadership training and risk mitigation skills, driving performance and resource allocation to new heights.
Overview
25
25
years of professional experience
Work History
Director of Operations
Pella Boston Windows and Door, LLC
Haverhill, USA
01.2022 - Current
- Reviews a pre-set budget to ensure expenses are being controlled. Meet with team leaders and sales managers to ensure bookings and shipment goals are being met and orders are placed accurately and timely.
- Manages the Installation and Service Departments which consists of 10 sub-contractor installation crews, 8 field service techs, and their department managers.
- Manages all warehouse and dispatch/delivery actions, including inventory of customer and stock items.
- Conducts random site visits to ensure quality installations
- Trains and motivates employees, and when needed, discipline according to our company handbook.
- Review and analysis of OSHA regulations and conduct strategic planning to ensure that all employees are working within OSHA standards and company safety rules through continuous training and enforcement
- Coordinates and continually revises the company safety manual and emergency action plan
Operations Manager
Pella Boston Windows and Doors, LLC
Haverhill, USA
01.2019 - 01.2021
- Managed an operations staff of 15 people including warehouse personnel, truck drivers, project coordinators, and dispatchers, and all functions of these positions
- Arranged service of 25 company vehicles
- Safety Coordinator, I created and maintained Safety Manual to current OSHA guidelines
- Trained and re-trained employees on safety guidelines
- Hired and trained personnel
Lead Commercial Estimator / Project Manager and Operations Manager
New England Windows and Doors, LLC. DBA Pella Windows and Doors
Haverhill, USA
01.2008 - 01.2019
- Quoted all Commercial projects which includes reviewing project specifications and architectural drawings.
- Coordinating with Sales Representatives to be sure we are quoting the correct product and within specs.
- Conducted site visits for measures, GC and/or Architect meetings, and general walk-throughs, pre and post bid.
- Managed the inside office which included four personnel who assisted with estimating, ordering, scheduling, and billing.
- Recognized and serviced facility maintenance issues and regularly reported facility conditions to the executive management.
- Responsible for facility security through online monitoring services, CCTV, and regular visual inspections of security systems.
- Responsible for recognizing vehicle maintenance and arranging repairs for a 25-vehicle fleet ranging from pick up trucks and service vans to non-CDL 25,000 lb
- Delivery vans
- Assisted with all warehouse functions, including but not limited to shipping and receiving and inventory
- Licensed hydraulic forklift and order picker trainer / operator
- Effectively oversaw a new parking lot expansion that included 50 new parking spaces and the construction of a new leaching field for the septic design
- Played a key role and made final decisions on the construction of a 30,000 square foot addition and the operations within
- Assisted with negotiating with OSHA, regarding claims made by others, to eliminate or drastically reduce penalties by providing up to date records in training and maintenance
Operations Manager
New England Windows and Doors, LLC. DBA Pella Windows and Doors
01.2003 - 01.2005
- Played a key role in program development to include coordinating daily operations for a team of 20+ members of interdepartmental staff ranging from order entry coordinators to warehouse and delivery driver personnel
- Worked closely with the Executive Staff and Human Resources to provide all employees with proper training and employee development
- Assisted in hiring of new employees and disciplinary action against those who could not consistently comply with company rules
- Arranged up to date metrics and reports and presented them to Executive Management in an effort to identify problem areas and improve upon those conditions
- Effectively coordinated and reconciled quarterly physical inventories and monthly cycle counts
- Oversaw all operations in order entry, warehousing, painting, delivery, and assembly
- Submitted and tracked factory/manufacturer credits and resolved discrepancies as needed
- Organized and lead several Business Process Improvement meetings to increase process efficiencies
- Heavily assisted with the merger of another branch and consolidated operations to the Haverhill, MA facility
Delivery Manager
New England Windows and Doors, LLC. DBA Pella Windows and Doors
01.2001 - 01.2003
- Effectively oversaw a diverse team of delivery coordinators and delivery drivers
- Arranged daily delivery routes ensuring that all customers were given sufficient notice of delivery dates and times and saw that our delivery personnel arrived on site, on time and with the correct product for the job
- Handled customer comments and complaints and resolved any issues
- Recognized vehicle maintenance issues and arranged repairs as needed
- Assisted with all warehouse activities, such as shipping, receiving, inventory, and employee training and development
Operations Coordinator
New England Windows and Doors, LLC. DBA Pella Windows and Doors
01.2000 - 01.2001
- Arranged customer deliveries, assisted with warehouse and assembly activities, prepared post delivery paperwork for invoicing ensuring that all payment issues have been resolved
Education
Associate of Arts - Accounting
Hesser College
Salem, NH05-1995
Skills
- Leadership training
- Strategic planning and execution
- Operations oversight
- Risk mitigation
- Process improvements
- Performance analysis
- Resource allocation
- Operational efficiency
- Business management
- Employee relations
References
References available upon request.
Timeline
Director of Operations
Pella Boston Windows and Door, LLC
01.2022 - Current
Operations Manager
Pella Boston Windows and Doors, LLC
01.2019 - 01.2021
Lead Commercial Estimator / Project Manager and Operations Manager
New England Windows and Doors, LLC. DBA Pella Windows and Doors
01.2008 - 01.2019
Operations Manager
New England Windows and Doors, LLC. DBA Pella Windows and Doors
01.2003 - 01.2005
Delivery Manager
New England Windows and Doors, LLC. DBA Pella Windows and Doors
01.2001 - 01.2003
Operations Coordinator
New England Windows and Doors, LLC. DBA Pella Windows and Doors
01.2000 - 01.2001
Associate of Arts - Accounting
Hesser College
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