Arthur McKey
Customer Service Expert & Aviation Enthusiast
Los Angeles,CA
Summary
Dynamic hospitality and customer service professional with a passion for aviation, white glove customer service, and traveling the world. My communication style is attentive, personable, and professional - with a dash of Irish charm. I love to create "Wow!" moments that make my customers feel valued and prioritized.
Overview
13
13
years of professional experience
1
1
Language
Work History
Customer Marketing Manager
CreatorIQ
06.2020 - 05.2023
- Partnered closely with high-value customer accounts to ensure a seamless customer experience with CreatorIQ.
- Developed my leadership skills by managing a team of 2 team members from entry-level to management-level.
Senior Waiter
Charleston Hospitality Group
01.2016 - 10.2016
- Provided white glove, fine dining service experience to customers.
- Exceeded sales goals; achieving a quarterly average of 120% of sales quotas.
- Partnered with local hotels on programs to increase up-sell opportunities by 30%.
Waiter & Bartender
Gotham South
08.2010 - 10.2014
- Obtained Cocktail, Coffee, and food safety training certifications.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Increased up-sell sales by 25% by creating an up-sell script for new Waiters.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Bachelor of Arts - International Business Management
Trinity College, University of Dublin
Dublin, Ireland 05.2001 -
Skills
- Fluent in English
- Fine-dining hospitality experience
- Wine service training
- Cocktails training
- Coffee service training
- Team environment
- Cultural awareness
- Problem solving
- Conflict resolution
- Cabin Crew
- Flight Attendant
- Customer Service
- Hospitality Experience
- Airline Industry
- Passenger Assistance
- Safety Procedures
- In-flight Service
- Emergency Procedures
- Security Management
- Leadership skills
- Positive attitude
- Professional appearance
Timeline
Customer Marketing Manager
CreatorIQ
06.2020 - 05.2023
Senior Waiter
Charleston Hospitality Group
01.2016 - 10.2016
Waiter & Bartender
Gotham South
08.2010 - 10.2014
Bachelor of Arts - International Business Management
Trinity College, University of Dublin
05.2001 -
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