Arthur Milman
Berkeley,CA
Summary
People-focused professional with a background in technical team leadership, project coordination, training, and quality management. Experienced in analyzing complex requirements, developing accessible technical documentation and learning resources, and facilitating training and knowledge transfer. Combines analytical and communication skills to identify learning needs, improve operational processes, and help individuals and teams build proficiency in complex systems.
Overview
6
6
years of professional experience
Work History
Quality Assurance Manager
InfoIMAGE
Brisbane, California
06.2024 - Current
- Coordinate priorities, assignments, and cross-functional delivery for 20-person distributed QA team supporting complex enterprise banking implementations.
- Work with subject-matter experts across product, engineering, implementation, support, and operations to clarify requirements, capture specialized knowledge, and create documentation for broader team use.
- Build and maintain SOPs, process guides, checklists, templates, and reference materials that turn complex technical workflows into clear, repeatable steps.
- Guide onboarding and knowledge transfer for new team members through documentation, live training, guided practice, and phased assignment of responsibilities.
- Developed resources and workflow improvements to address recurring knowledge and process gaps, enhancing team readiness and clarity.
Quality Assurance Engineer
InfoIMAGE
Brisbane, California
11.2022 - 06.2024
- Tested enterprise banking communications and applications across data processing, print, digital delivery, APIs, and client-facing systems to ensure functionality and compliance.
- Translated business and technical requirements into clear test scenarios, expected outcomes, and supporting documentation.
- Collaborated with developers, implementation teams, business stakeholders, and subject-matter experts to investigate defects and clarify requirements, facilitating resolution of complex workflow issues.
Server
Eureka! Restaurants
Cupertino, California
03.2022 - 10.2022
- Guided customers through menu options, answered questions, and provided personalized recommendations to enhance dining experience.
- Communicated detailed product information clearly, adjusting explanations to meet diverse customer familiarity levels.
- Collaborated with kitchen and service teams to coordinate requests and resolve issues, ensuring a seamless customer experience.
Certified Recovery Specialist
Addiction Recovery Center
Medford, Oregon
12.2020 - 03.2022
- Coordinated access to care and essential services among internal programs and external partners, enhancing client connections with hospitals, treatment providers, and housing services.
- Adapted complex recovery, treatment, and community resource information into clear, actionable guidance for clients.
- Facilitated recovery-focused groups and educational discussions, tailoring communication to meet diverse participant needs and experiences.
- Provided individualized support and intervention while maintaining professional boundaries and accurate documentation.
Education
Bachelor of Arts - Psychology & Communication
University of California, Santa Barbara
Santa Barbara, CA06-2020
Skills
- Training & Knowledge Transfer
- Technical Documentation
- Requirements Analysis
- Learning Needs Identification
- Process Improvement
- Cross-Functional Collaboration
- Project Coordination
- Quality Management
Technical Skills & Tools
Instructional Design & E-Learning: Articulate Rise 360, Articulate Storyline 360, Camtasia, Loom, Snagit, Canva
Learning Management Systems: TalentLMS, LearnUpon
Documentation & Knowledge Management: Confluence, SharePoint, Microsoft Word, PowerPoint
Project Coordination & Collaboration: Jira, Microsoft Teams, Microsoft Excel, Smartsheet
Technical & Quality Assurance: Postman, Zephyr, GitLab, Playwright, SQL
Timeline
Quality Assurance Manager
InfoIMAGE
06.2024 - Current
Quality Assurance Engineer
InfoIMAGE
11.2022 - 06.2024
Server
Eureka! Restaurants
03.2022 - 10.2022
Certified Recovery Specialist
Addiction Recovery Center
12.2020 - 03.2022
Bachelor of Arts - Psychology & Communication
University of California, Santa Barbara