Overview
Work History
Education
Skills
Timeline
Generic

Arthur Ngo

San Jose,CA

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
08.2023 - 03.2024
  • Restocked display cases with attractive arrangements to promote specialty items.
  • Explained item preparations and offered samples to help customers choose ideal items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned every menu item's preparation and numerous off-label items to meet customer needs.
  • Kept up-to-date with industry trends, incorporating new ideas into preparation and presentation.
  • Optimized presentation through creative garnishing techniques, elevating visual appeal of each item served.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Demonstrated expertise in various techniques, ensuring consistent quality across all items served.
  • Educated customers on item offerings, promoting upselling opportunities and enhancing their overall experience.
  • Served wide variety of items in average shifts with consistently positive customer satisfaction scores.
  • Made and served brand-specific items with focus on speed, quality and consistency.
  • Maintained regular and consistent attendance and punctuality.

Boba Barista

Le Creme Cafe
04.2022 - 07.2022
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
  • Used POS system to accurately enter orders and process payments.
  • Consistently met or exceeded daily sales targets, driving revenue growth.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Promoted additional items with beverages, increasing store sales.
  • Participated in inventory management tasks to ensure adequate stock levels for daily operations.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.

Education

High School Diploma -

Andrew P. Hill High School
San Jose, CA
05.2023

Skills

  • Friendly and outgoing
  • Team Player
  • Opening and closing duties
  • Flexible Schedule
  • Upselling
  • Productivity and Time Management
  • Resourcefulness
  • Behavior Modeling

Timeline

Barista

Starbucks
08.2023 - 03.2024

Boba Barista

Le Creme Cafe
04.2022 - 07.2022

High School Diploma -

Andrew P. Hill High School
Arthur Ngo