Arthur Ngo
San Jose,CA
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
08.2023 - 03.2024
- Restocked display cases with attractive arrangements to promote specialty items.
- Explained item preparations and offered samples to help customers choose ideal items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned every menu item's preparation and numerous off-label items to meet customer needs.
- Kept up-to-date with industry trends, incorporating new ideas into preparation and presentation.
- Optimized presentation through creative garnishing techniques, elevating visual appeal of each item served.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Demonstrated expertise in various techniques, ensuring consistent quality across all items served.
- Educated customers on item offerings, promoting upselling opportunities and enhancing their overall experience.
- Served wide variety of items in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific items with focus on speed, quality and consistency.
- Maintained regular and consistent attendance and punctuality.
Boba Barista
Le Creme Cafe
04.2022 - 07.2022
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Used POS system to accurately enter orders and process payments.
- Consistently met or exceeded daily sales targets, driving revenue growth.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Promoted additional items with beverages, increasing store sales.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
Education
High School Diploma -
Andrew P. Hill High School
San Jose, CA05.2023
Skills
- Friendly and outgoing
- Team Player
- Opening and closing duties
- Flexible Schedule
- Upselling
- Productivity and Time Management
- Resourcefulness
- Behavior Modeling
Timeline
Barista
Starbucks
08.2023 - 03.2024
Boba Barista
Le Creme Cafe
04.2022 - 07.2022
High School Diploma -
Andrew P. Hill High School