Summary
Overview
Work History
Education
Skills
Timeline
background-images

Arthur Norman

Kansas City,KS

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

10
10
years of professional experience

Work History

PowerSports Sales Lead

BassPro Shops
11.2022 - 03.2025
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
  • Maintained accurate signage and product displays

Service Specialist

Tracker Marine Boat Center
08.2020 - 11.2022
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Consistently met performance metrics related to service quality, response time, and customer satisfaction scores.
  • Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
  • Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs.
  • Acted as a liaison between customers and technicians, ensuring timely completion of tasks and optimal communication throughout the process.
  • Responded to customer requests for products, services, and company information.

Sales Lead

Bass Pro Shops
03.2015 - 08.2020
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Informed customers of promotions to increase sales productivity and volume.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Education

Bachelor of Science - Marketing, Geography

Kansas State University
Manhattan, KS

Skills

  • Customer relationship management
  • Visual merchandising
  • Employee training
  • Team leadership
  • Product knowledge
  • Sales closing
  • CRM management
  • Problem-solving

Timeline

PowerSports Sales Lead

BassPro Shops
11.2022 - 03.2025

Service Specialist

Tracker Marine Boat Center
08.2020 - 11.2022

Sales Lead

Bass Pro Shops
03.2015 - 08.2020

Bachelor of Science - Marketing, Geography

Kansas State University

Similar Profiles

CREATE PROFILE
Arthur Norman