Arthur Parra
Phoenix,Arizona
Summary
Knowledgeable Customer service agent with solid background in debt collection, leveraging expertise to recover outstanding accounts efficiently. Demonstrated ability to negotiate settlements and maintain compliance with legal regulations. Proven skills in communication and problem-solving, consistently achieving positive outcomes.
Overview
13
13
years of professional experience
Work History
SR Debt Collection Specialist
Target
09.2020 - Current
- Participated in regular audits, ensuring that all procedures were followed correctly to maintain compliance standards within the industry.
- Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
- Advised clients on best practices for managing their accounts receivable portfolio to minimize future delinquencies effectively.
- Promoted a positive work environment through teamwork, collaboration, and ongoing training for fellow collection specialists.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by providing timely and efficient trouble shooting and repair of webbased account services.
ICQA Associate
Amzozn.com Inc
04.2016 - 08.2020
- Communicated with management about potential inventory risks to fulfill orders on time.
- Enhanced warehouse organization by maintaining accurate labeling and storage of products.
- Maintained a safe working environment by adhering to company safety policies and identifying potential hazards.
- Conducted periodical cycle counts to prevent potential inventory issues.
- Ensured compliance with regulatory requirements through diligent record-keeping and timely reporting of any concerns or discrepancies.
Office receptionist
Art’s Furniture Frames
05.2014 - 12.2016
- Weekly inventory checks of products.
- Assisting in the assembly of furniture Frames.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Payment rep.
Iqor Solutions
03.2013 - 03.2014
- Verizon Wireless, inbound service representative.
- Handled customer inquiries, complaints, billing questions and payment extension/service requests.
- Calm angry callers, repair trust, locate resources for problem resolution.
- Interface daily with internal partners in accounting.
Store Clerk
Walgreens
08.2012 - 02.2013
- Responsible for selling products and providing customer service to consumers on the floor.
- Greeting customers and guiding them in finding products.
- Besides sales and customer care duties, I maintained the outlook of a store by cleaning and restocking shelves.
Education
High school Diploma -
NFL YET ACADEMY
05.2012
Mechatronics Certification -
Ancora Corporate Learning
03.2020
Skills
- Strong communication skills
- Adaptability to fast paced environments
- Good math skills and basic accounting knowledge
- Team collaboration
- Problem solving
- Familiar with modern office computer software
- Debt recovery
- Customer communication
- Dispute resolution
- Regulatory compliance
- Payment arrangements
Languages
Spanish
Limited Working
Timeline
SR Debt Collection Specialist
Target
09.2020 - Current
ICQA Associate
Amzozn.com Inc
04.2016 - 08.2020
Office receptionist
Art’s Furniture Frames
05.2014 - 12.2016
Payment rep.
Iqor Solutions
03.2013 - 03.2014
Store Clerk
Walgreens
08.2012 - 02.2013
Mechatronics Certification -
Ancora Corporate Learning
High school Diploma -
NFL YET ACADEMY
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