Arthur Pelzer

Project manage site acquisition work related to cell tower upgrades on private commercial real estate properties.

• Efficiently manage end-to-end project lifecycles, meeting forecast dates and ensuring successful completion.

• Proactively lead vendor meetings on a weekly basis to retrieve updates, resolve issues, and track budgets.

• Facilitate monthly meetings with senior management to align finance, forecasting, and execution plans.

• Prioritize projects to meet POE deadlines and manage multiple programs simultaneously.

• Skillfully negotiate and approve lease amendments for cell tower upgrades.

• Collaborate with Planning, Engineering, and Vendors to produce schematic drawings and CDs for cell tower upgrades.

• Professionally communicate with Commercial Property Owners and local jurisdictions to address construction concerns and roadblocks.

Acquired the role of Resource Manager to oversee engineering contract services from external vendors in order to meet project deadlines for the Wireline Engineering organization.
• Planned, designed and analyzed outside telephone plant facilities/network to meet customer demands
• Managed production of engineering designs and CAD drawings from external vendors to support outside plant growth
• Developed action plans to reduce operating expenses through facility replacement, modernization, bulk recovery and records correction
• Managed vendor costs and project budgets in alignment with capital and expense planning.

Maintained and repaired the outside plant for telecommunications in the Charlotte Metro area.
• Constructed and maintained outside telephone plant by reviewing and interpreting engineering drawings.
• Met customer service order demand by splicing and terminating copper and fiber optic cables, as well as fiber enclosures.
• Maintained fiber routes through aerial and underground construction work.
• Tested, activated, and troubleshot signals using OTDR and other equipment after installation.

Provided sales support for Consumers and Small Businesses through engagement of customers, suggestive selling, and sharing product knowledge.
• Managed inbound calls at Carolinas Call Center to onboard residential and small business customers.
• Recommended optimal solutions to enhance customer account experience.
• Boosted sales by offering new services like caller ID and high-speed internet via outbound sales
support.
• Provided technical assistance for wireline products and services.

Responsible for Credit Card Collections for past due credit card accounts in call center.
• Utilized predictive dialer software to handle outbound calls on delinquent credit card accounts. • Led a team of Collection Reps to educate customers on timely payments and maintaining good
credit.
• Coached, counseled, motivated, and evaluated staff for personal and professional growth. • Conducted regular meetings to keep employees updated on new call center policies and
procedures.

Team Leader position in customer service center for life insurance.
• Verified insurance coverage and proof documents to provide excellent customer service.
• Facilitated first-call resolution and high customer satisfaction for all transactions.
• Processed customer policy changes with accuracy, including billing and automatic drafts, and
identified opportunities requiring licensed representative assistance.
• Actively resolved customer issues, complaints, and questions by listening attentively and
providing optimal solutions.