Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arthur Peralta

Kissimmee

Summary

Professional offering several years in technical support and customer care. Accurately responded to various customer questions, concerns and technical needs. Consistently maintained professional demeanor and applied customer service methods to assist customers.

Overview

6
6
years of professional experience

Work History

Help Desk Support Specialist

Army
Fort meade
07.2023 - 02.2025
  • Resolved customer inquiries through phone, email, and chat support.
  • Documented issues in bug tracking system for accurate reporting.
  • Opened service tickets for clients, documenting user information and description of problem.
  • Diagnosed system errors using event viewer logs and other diagnostic tools.
  • Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

Human Resources Specialist

Army
Fort Meade
08.2019 - 07.2023
  • Developed and implemented comprehensive employee onboarding process to enhance integration.
  • Established trusted relationships across organization to optimize business and employee experience.
  • Reviewed and updated job descriptions to align with organizational needs.
  • Maintained current knowledge through continuing education and advanced training programs.
  • Utilized diverse software tools to streamline processes and improve performance.

Education

High School Diploma -

Life Acdemy
Kissimmee, FL
05-2017

Skills

  • Technical support
  • Service ticket management
  • System diagnostics
  • Hardware troubleshooting
  • Software installation
  • Customer service
  • Knowledge management
  • Remote assistance
  • Time management
  • Effective communication
  • Team collaboration
  • Network protocols
  • Microsoft certification
  • Customer education

Languages

Spanish
Professional
English
Professional

Timeline

Help Desk Support Specialist

Army
07.2023 - 02.2025

Human Resources Specialist

Army
08.2019 - 07.2023

High School Diploma -

Life Acdemy

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