ARTHUR PERRY
HARKER HEIGHTS
Overview
33
33
years of professional experience
2
2
Certification
Work History
Customer Care Representative
Teleperformance USA
Killeen
11.2011 - 05.2017
- Resolved customer complaints promptly while maintaining professionalism and positive demeanor.
- Educated customers on product features and service options to enhance understanding.
- Facilitated customer inquiries by providing accurate information across multiple channels.
- Documented all customer interactions in CRM for precise recordkeeping and future reference.
- Processed orders and tracked service requests using company software to ensure efficiency.
- Followed up with customers post-interaction to confirm satisfaction levels.
- Managed high call volumes effectively, ensuring timely responses to all inquiries.
- Answered customer inquiries via phone and email, delivering reliable support.
Library Assistant
KISD, Clear Creek Elementary
Fort Hood
11.2011 - 01.2017
- Supported students in locating materials and assisting with library catalog queries.
- Managed circulation desk tasks, including checking items in and out efficiently.
- Organized and maintained library resources for easy patron access.
- Facilitated school events by creating displays and promoting reading initiatives.
- Answered patron questions, guiding them to requested materials.
- Assisted in the meticulous cataloging of new library books and materials.
- Greeted patrons warmly, addressing their needs or concerns promptly.
- Maintained precise records of check-ins, check-outs, and overdue items.
Paraprofessional
KISD, Clear Creek Elementary
Fort Hood
11.2011 - 01.2017
- Prepared classroom materials and resources to support daily lessons for teachers.
- Assisted students with individualized learning plans to promote academic growth.
- Monitored student behavior and engagement during activities to enhance participation.
- Collaborated with staff to effectively implement educational programs and interventions.
- Provided one-on-one support to students during assessments and group work sessions.
- Guided students in classroom settings, fostering a supportive learning environment.
- Distributed tests and collected homework assignments upon completion.
- Contributed to a safe, inclusive environment for all students.
Computer Lab Assistant
KISD, Clear Creek Elementary
Fort Hood
11.2011 - 01.2017
- Assisted students with computer software and hardware issues.
- Monitored student usage of computers to promote safe practices.
- Collaborated with teachers to integrate technology into lesson plans.
- Facilitated the setup and troubleshooting of classroom technology during events.
- Resolved technical issues related to network connections and internet access.
- Installed and configured printers and other peripherals in the lab.
Travel Care Professional
Aegis Communications Group
Killeen
07.2013 - 09.2013
- Facilitated client travel arrangements, including flights, hotels, and car rentals.
- Resolved travel plan conflicts efficiently to enhance client satisfaction.
- Managed documentation for travel bookings and confirmations to ensure accuracy and compliance.
- Provided timely support for client inquiries and issues to maintain strong relationships.
- Monitored changes in travel regulations to inform clients of necessary updates.
- Educated clients on travel policies and procedures to promote understanding.
- Processed payments promptly while ensuring accuracy of billing information.
- Developed strategies to boost customer loyalty and repeat business.
Customer Service Representative
European Stars and Stripes Newspaper
Kaiserslautern
10.2008 - 02.2011
- Resolved customer complaints efficiently, enhancing loyalty and satisfaction through knowledgeable service.
- Handled inquiries across phone, email, and in-person, providing accurate product and service information.
- Maintained detailed records of interactions and transactions for seamless future reference.
- Assisted in managing subscription services, ensuring accurate account updates and billing processes.
- Developed strong relationships with customers to promote repeat business through attentive service.
- Tracked orders from inception to delivery, ensuring timely fulfillment of goods or services.
- Participated in team meetings to discuss service delivery process improvements and implement solutions.
- Performed administrative tasks including database updates, report generation, and paperwork filing.
Human Resources Specialist
USAR
Kaiserslautern
04.2004 - 12.2006
- Ensured compliance with federal regulations in maintaining HR records.
- Safeguarded human resource information to protect operations and maintain employee trust.
- Managed confidential personnel files according to applicable laws and regulations.
- Supported employees by addressing individual HR needs effectively.
Communications Intern
USAFE
Ramstein
04.1997 - 12.1997
- Documented customer communications and data into the CRM database for accurate record-keeping.
- Maintained professionalism and efficiency while collaborating with leadership.
- Established cooperative relationships with community representatives and public interest groups.
- Responded to media inquiries on behalf of the designated spokesperson or information source.
Graphic Specialist
USAF
Madrid
06.1988 - 12.1991
- Developed visual content for training materials and presentations to enhance learning engagement.
- Collaborated with teams on branding guidelines and graphic creation for consistent messaging.
- Edited images and layouts using graphic design software to improve overall quality.
- Produced digital illustrations for educational publications to simplify complex concepts.
- Managed file organization for design projects, ensuring efficient resource accessibility.
- Assisted in creating marketing materials for outreach initiatives, boosting visibility.
- Designed logos, icons, and other visual elements to strengthen brand recognition.
- Implemented innovative methods that increased efficiency in graphic creation processes.
Education
Graduate Certificate - Graphic Design
Community College of The Air Force
Denver, CO05-1988
Some College (No Degree) - General Studies
Central Texas College
Killeen, TXSome College (No Degree) - RT Force Courseware
Army Training Requirements And Resources System
GermanySome College (No Degree) - Fine Arts
Villa Maria College
Buffalo, NYSome College (No Degree) - General Studies
State University of New York
Buffalo, NYSkills
- CRM documentation and reporting
- Order processing and billing
- Inquiry and conflict resolution
- Technical support and education
- Attention to detail and prioritization
- Effective communication and etiquette
- Client loyalty and relations
- Data entry and cataloging
- Payment processing and logging
- Adaptability and flexibility
- Email correspondence
- Call center experience
- Active listening
- Relationship building
- Team collaboration
Affiliations
- 1971, started Pencil Drawing Cartoons and Superheroes; 1983, Student New York Summer School of the Arts; Aug to Oct 1984 College Student at School of the Visual Arts; 13 Oct to 17 Nov 1984 Bailing Machine Operator at School of the Visual Arts; Dec 1984 to Jan 1985 Warehouse Worker at Macy's Department Store; 1986 Jan to May 1987 Villa Maria Players College Theatre Actor, Poster and Flyer Designer; 1986 May 12 to Jun 2 Kentucky Fried Chicken Food Service; 1986 Barbizon School of Male Modeling Graduate with Certificate; Jun 1986 Live Stand-Up On-Stage Comedian at Comedy Trap; 31 Oct to 1 Nov 1987 Face's International of Hollywood Television Commercial Acting Workshop Student and Photos; Nov 1987 Student at Allentown Youth Service Consortium; Nov to Dec 1987 Parkside Candy Store Worker; 29 Dec 1987 to 20 Dec 1991 USAF; May 1988 Graduate and Certificate of Graphic Specialist Training at Community College of the Air Force; Sep 1990 Photo in Epoca Spanish Political Magazine; 1990 Bel & Air Agency Member; Aug to Nov 1992 600th ABG/CES Grounds Keeper; Feb 1992 to 1994 Sports and Fitness Center Recreational Aide; 1992 to 1993 Sister's Nineties Publications Illustrator; Feb to Apr 1994 Personal and Official Printing Services Office Machine Operator; May to Jul 1994 Base Exchange Warehouse Worker; Sep 1995 to Oct 1996 Landstuhl Inn Housekeeper; Apr to Dec 1997 USAFE HQ 786th Communication SQ/SCSVG Volunteer Admin Customer Service; Jun to Jul 1997 Air Scoop Illustrator; Volunteer Amateur Background Singer with Shiny Toyz and RnB George McCray; 1997 to 1998 House Keeper Prime Knight Aircrew Quarters; 1999 Oct 1 to 31 Vogelweh Bowling Center Food Service;1999 to 2004 Aug 20 House Keeper Vogelweh Inn; 2004 ACS/Employment Readiness Program Office Volunteer; 2004 to 2009 Volunteer DeCA; 2011 to 2017 KISD Clear Creek Elementary School Paraprofessional; 2012 Jul 30 to Aug 3 Cyalume Role Player.
Certification
- Certification Feb 15, 1988 - May 10, 1988. Educational Aide Certification Texas Education Agency, Fort Hood, Texas. Guestroom Attendant Certification Education Institute of American Hotel/Motel, Apo, AE, Germany.
Timeline
Travel Care Professional
Aegis Communications Group
07.2013 - 09.2013
Customer Care Representative
Teleperformance USA
11.2011 - 05.2017
Library Assistant
KISD, Clear Creek Elementary
11.2011 - 01.2017
Paraprofessional
KISD, Clear Creek Elementary
11.2011 - 01.2017
Computer Lab Assistant
KISD, Clear Creek Elementary
11.2011 - 01.2017
Customer Service Representative
European Stars and Stripes Newspaper
10.2008 - 02.2011
Human Resources Specialist
USAR
04.2004 - 12.2006
Communications Intern
USAFE
04.1997 - 12.1997
Graphic Specialist
USAF
06.1988 - 12.1991
Graduate Certificate - Graphic Design
Community College of The Air Force
Some College (No Degree) - General Studies
Central Texas College
Some College (No Degree) - RT Force Courseware
Army Training Requirements And Resources System
Some College (No Degree) - Fine Arts
Villa Maria College
Some College (No Degree) - General Studies
State University of New York