Arthur Pila
Eugene
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Front Office Manager
Hyatt Place Eugene
09.2023 - Current
- Managed front desk operations, overseeing a team of receptionists and ensuring smooth check-in and check-out processes for guests
- Implemented new reservation system, resulting in a increase in efficiency and accuracy
- Developed and implemented training programs for front office staff to enhance customer service skills and ensure consistent guest satisfaction
- Maintained inventory of room keys, ensuring proper distribution and security measures were followed
- Resolved guest complaints or issues promptly and effectively, maintaining high levels of customer satisfaction
- Conducted regular performance evaluations for front office staff, providing feedback on areas of improvement and recognizing outstanding achievements
- Coordinated with sales team to manage group bookings and ensure seamless execution of events or conferences held at the hotel
- Maintained up-to-date knowledge of hotel services, amenities, local attractions, and events to provide accurate information to guests
- Developed strong relationships with repeat guests through personalized interactions and special recognition programs
- Oversaw the maintenance of lobby area cleanliness standards by coordinating with housekeeping staff throughout the day
- Led a team of receptionists in achieving an average check-in time reduction through process improvements
- Increased online review ratings by implementing a guest feedback program that resulted in an overall rating improvement
- Streamlined guest registration process by implementing an electronic check-in system, reducing check-in time
- Developed and implemented standard operating procedures for the front office department, resulting in improved efficiency and consistency of service delivery
- Managed room inventory effectively, ensuring optimal occupancy levels while minimizing overbooking situations
- Implemented training programs on upselling techniques for front desk staff, resulting in an increase in upsell revenue
- Maintained accurate records of guest preferences and special requests to provide personalized service during their stay
Store Manager
AutoZone
06.2018 - Current
- Management of Retail and Commercial Sales in Auto Parts Retail Store. Hiring, Training, Scheduling, Inventory, Customer Service, Data Entry, Phone Service, Dispatch of Commercial Deliveries, Profit and Loss Statements, Quarterly and Annually compiled Data to determine Loss and/or Shrink.
Certified Sterile Processing Technician
Bay Area Hospital
01.2010 - 06.2018
- Sterilization and preparation of Surgical Instruments used before, during and after Surgical Procedures. Following strict OSHA Guidlines to ensure 100% Sterility for the Safety of Employees and Patients.
Field Relief Manager
UHAUL of Southern Oregon
01.2004 - 01.2010
- Coverage of General Managers at locations throughout Southern Oregon in Retail and Rental Center facilities. Training of Management during the hiring of new Managers, Field Training of Employees at various levels through Southern Oregon. Transfer of Vehicles and Towing Equipment to various locations within Southern Oregon District.
Part Time/Vacation Coverage- Correctional Officer
Coos County Sheriff's Department/Corrections
01.2000 - 12.2000
- Supervised inmate activities to ensure compliance with facility regulations.
- Conducted regular security checks throughout the facility to maintain safety standards.
- Responded promptly to emergencies, utilizing crisis intervention techniques effectively.
- Issued meals, personal hygiene items and housing needs to Inmates.
- Operated and maintained a safe and secure Operations Pod centrally located within multiple Cell Blocks during each work shift.
- Completed 1200 hours of Part Time/Vacation Coverage hours of Employment within County Jail/Correctional Facility
Education
13 in Certified Sterile Processing Tech 3 -
Purdue University Online
Coos Bay, OR06.2011
12 in General Education - undefined
Valhalla High School
El Cajon, CA06.1988
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
- Microsoft Office Suite
- Operations management
- Team management
- Administrative skills
- Issue handling
- Hospitality services
- Oral and writing communication
- Data entry
- Records management
- Reservation management
- Effective planning
- Staff management
- Documentation and control
- Schedule management
- Database management
- Administrative support
- Relationship building
- Conflict management
- Reservations assistance
- Project management
- Exceptional communication
- Guest relations
- Training and coaching
- Inventory control
- Property management systems
- Sales and marketing
- Schedule coordination
- Staff training and development
- Employee supervision
- Complaint handling
- Listening skills
- Emergency preparedness
- Human resources
- Financial reporting
- Workflow planning
- Workflow coordination
- Event coordination
- Operational reporting
- Payroll and budgeting
- Inquiry response
- Skilled in [software]
- Account reconciliation
- Policy and procedure modification
- Budgeting and financial planning
- Database administration
- Decision-making capacity
- Strong leadership
- Office management software
- Office correspondence
- Teamwork and collaboration
- Negotiation and conflict resolution
- Goal setting
- Customer relationship management
- Computer skills
- Team leadership
- Managing operations and efficiency
- Scheduling and coordinating
- Shift scheduling
- Decision-making
- Documentation and reporting
- Task delegation
- Onboarding and orientation
- Good judgment
- Interpersonal relations
- Professional and courteous
- Hiring and training
- Problem resolution
- Emergency response
- Performance tracking and evaluation
Certification
- American Red Cross CPR, First Aid and AED Certified - 2025
- Oregon Food Handler Certified - 2024
- OLCC- Service Permit 2024
Timeline
Front Office Manager
Hyatt Place Eugene
09.2023 - Current
Store Manager
AutoZone
06.2018 - Current
Certified Sterile Processing Technician
Bay Area Hospital
01.2010 - 06.2018
Field Relief Manager
UHAUL of Southern Oregon
01.2004 - 01.2010
Part Time/Vacation Coverage- Correctional Officer
Coos County Sheriff's Department/Corrections
01.2000 - 12.2000
12 in General Education - undefined
Valhalla High School
13 in Certified Sterile Processing Tech 3 -
Purdue University Online