Arthur Posey
Albuquerque,NM
Summary
Dynamic Communications Journeymen committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
19
19
years of professional experience
Work History
Communications Journeyman
Public Service Company Of New Mexico
Albuququerque, NM
08.2014 - Current
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Applied knowledge of application components in conjunction with query tools to achieve business objectives.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems
Field Service Engineer
ABB
Albuquerque, NM
01.2008 - 08.2014
- Performed onsite installation, modification and maintenance of systems and equipment.
- Scheduled service calls according to customer location and urgency of need.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Facilitated communication between office personnel, subcontractors and customers.
- Managed maintenance data records and tracked operating information for onsite reference.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Repaired and calibrated systems and equipment post-installation.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Checked safety practices and integrity of PPE.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer
Field Engineering Technician
Us Border Control
Alba, NM
01.2004 - 01.2008
- Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
- Managed team in troubleshooting efforts that alleviated errors.
- Identified any key changes to project that could affect cost, completion date and customer relationship.
- Prepared documentation that would be used in requests for proposal.
Education
Associate of Applied Science - Electrical, Electronics And Communications Engineering
University of New Mexico
Albuquerque, NM01.2000
Associate of Applied Science - Electrical Engineering
ITT Technical Institute
Albuquerque, NM01.1989
Skills
- Engineering Design
- Editing Documents
- Electrical Equipment
- Troubleshooting Problems
- Root Cause Failure Investigation
Timeline
Communications Journeyman
Public Service Company Of New Mexico
08.2014 - Current
Field Service Engineer
ABB
01.2008 - 08.2014
Field Engineering Technician
Us Border Control
01.2004 - 01.2008
Associate of Applied Science - Electrical, Electronics And Communications Engineering
University of New Mexico
Associate of Applied Science - Electrical Engineering
ITT Technical Institute
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