ARTHUR Rattray
Tampa,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Service Technician
Cool Today
Sarasota , FL
2018.02 - 2018.07
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Examined previously completed work for accuracy.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Provided technical support to customers over the phone and in person.
- Logged services performed in service ticket system.
- Maintained certifications and completed training on systems and components.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
Lead Installer
Iceberg heating and air-conditioning
Monroe , MI
2015.06 - 2016.03
- Managed a team of installers by providing guidance on tasks completion status, deadlines.
- Analyzed project requirements to determine the best approach for successful implementation of new systems or services.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
- Demonstrated efficiency and dedication to quality by contributing to over [Number] completed jobs.
- Trained [Number] team members to meet project quality and efficiency standards.
- Inventoried material, tools, and equipment to record product on-hand or to be ordered.
- Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Answered questions and responded to issues to deliver exceptional service to customers.
- Investigated customer complaints regarding installation processes or quality assurance practices.
Chief Engineer
Marriot Hotel
Romulus , MI
2008.07 - 2012.06
- Performed regular inspections of equipment to identify areas of improvement or repair needs.
- Oversaw maintenance and continuous operation of building systems, including mechanical (HVAC), electrical and safety.
- Administered hands-on instruction in basic maintenance, safety and troubleshooting procedures.
- Managed capital improvement projects to keep expenses within operational budgets.
- Provided training as needed on proper usage of tools, software applications.
- Collaborated with other departments within the organization to meet shared objectives.
- Developed and implemented plans for routine preventive maintenance.
- Provided leadership and guidance to junior engineers on day-to-day tasks.
- Oversaw activities of contractors working within building and on job sites.
- Ensured that safety protocols were followed at all times during engineering operations.
- Maintained records of engineering activities including materials used, labor costs.
Maintenance Supervisor
Hilton
Sharonville , OH
2006.04 - 2008.07
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
- Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
- Inspected facilities to determine problems and schedule necessary maintenance.
- Ordered replacement parts as required to keep machines running efficiently.
- Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Ensured that safety regulations were followed by employees while performing maintenance tasks.
- Supervised technicians on repair and installation of machines or systems according to manufacturer's specifications.
- Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
- Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
- Coordinated emergency repairs as needed in order to minimize disruption in production schedules.
Service Technician
Forced air service
Wayne , MI
1998.11 - 2006.04
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Repaired faulty components such as motors, pumps, valves, switches.
- Performed onsite repair of equipment at customer locations.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Examined previously completed work for accuracy.
- Responded quickly to emergency calls from clients needing immediate assistance.
Education
Some College (No Degree) - Energy Technology
Henry Ford College
Dearborn, MISkills
- Work Documentation
- Regulatory Compliance
- Technical Support
- Preventive Maintenance
- Quality Assurance
- Project Oversight
- Equipment Troubleshooting
- Customer Service
- System Installation
- Service Reports
- Problem and Issue Resolution
- Scheduling and Coordination
- Hand Tool Expertise
- Installation and Repair
- Punctual and Reliable
- Attention to Detail
- Safety Procedures Adherence
- Documentation and Reporting
- Diagnostic Testing
- Electrical Systems
- [Type] installation knowledge
- Project estimation and bidding
- [Type] component repair
- [Type] equipment knowledge
- Power tool proficiency
- Hand tool knowledge
- Customer Relationship Management
- Diagnostics skill
- Testing and evaluation
- HVAC systems
- Service reports
- Troubleshooting ability
- Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Service Technician
Cool Today
2018.02 - 2018.07
Lead Installer
Iceberg heating and air-conditioning
2015.06 - 2016.03
Chief Engineer
Marriot Hotel
2008.07 - 2012.06
Maintenance Supervisor
Hilton
2006.04 - 2008.07
Service Technician
Forced air service
1998.11 - 2006.04
Some College (No Degree) - Energy Technology
Henry Ford College
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