Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Arthur Rattray

Tampa,FL
Arthur Rattray

Summary

Highly motivated and adaptable professional with diverse experience in technical support, project management, customer service, and equipment troubleshooting. Experienced in diagnosing and resolving complex technical issues, maintaining detailed service documentation, and coordinating repair and installation activities. Skilled in collaborating with cross-functional teams to meet shared objectives and deliver exceptional customer service. Adept at managing teams, providing technical training, identifying and preventing potential problems, and ensuring exceptional customer satisfaction. Strong communicator with a proven track record of building positive relationships with clients and providing clear explanations of technical issues and repairs.

Maintenance professional with solid background in facility management and operations. Known for improving equipment reliability and reducing downtime through effective maintenance practices. Reliable team collaborator with focus on achieving results and adapting to changing needs. Proficient in troubleshooting, preventive maintenance, and team leadership.

Overview

17
years of professional experience

Work History

Hilton

Maintenance Supervisor

Job overview

  • Optimized job completion by reviewing work orders, allocating resources, assigning tasks, and establishing priorities. Supported continuous production operations by scheduling repair and maintenance of machines, tools, and equipment.
  • Raised team performance by monitoring and evaluating personnel in the maintenance department and providing guidance and coaching.
  • Ensured facility integrity by inspecting for problems and scheduling necessary maintenance.
  • Secured cost-effective spare parts by working closely with vendors and suppliers.
  • Restored equipment uptime by diagnosing malfunctions and performing timely repairs.
  • Promoted workplace safety by ensuring employees followed safety regulations during maintenance tasks.
  • Assured precise repair and installation of machines or systems by supervising technicians according to manufacturer's specifications.
  • Increased equipment reliability by scheduling and coordinating preventative maintenance activities.
  • Achieved quick and accurate job task completion by overseeing the team's use of appropriate instruments and tools.
  • Minimized production disruption by coordinating emergency repairs.
  • Additional experience as a Service Technician at Forced Air Service.

Vilo Designs'

Owner/Lead Web Developer
03.2023 - Current

Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Developed custom web applications tailored to specific client needs, delivering unique solutions that garnered positive feedback and referrals.
  • Developed responsive web designs that ensured consistent user experience across various devices and platforms.
  • Collaborated with cross-functional teams to develop high-quality web applications, resulting in improved user experience and customer satisfaction.
  • Integrated third-party APIs into web applications for enhanced functionality and seamless user experience.
  • Optimized website SEO by implementing best practices in metadata structure, keyword strategy, and content optimization; resulting in higher search engine rankings.
  • Managed version control systems such as Git to streamline development workflows and ensure reliable backups of project files.
  • Coded websites using HTML, CSS, JavaScript, and jQuery languages.

Cool Today

Service Technician
01.2018 - Current

Job overview

  • Enhanced service quality by diagnosing and resolving customer issues. Boosted repeat business by providing exceptional customer service and maintaining clear communication with clients.
  • Minimized downtime by performing onsite equipment repairs at customer locations.
  • Restored equipment functionality by repairing faulty components, such as motors, pumps, valves, and switches.
  • Resolved issues by troubleshooting electrical circuits through schematics and diagrams.
  • Maintained equipment reliability by replacing worn / damaged parts with OEM replacements.
  • Prevented future breakdowns by identifying potential problems during routine inspections.
  • Completed work efficiently by traveling to customer locations for pre-set appointments.
  • Raised client satisfaction by diagnosing and fixing problems during service appointments.
  • Guaranteed equipment safety and proper operation by conducting inspections before use.
  • Adhered to all safety protocols and OSHA guidelines while working in potentially hazardous environments.
  • Resolved issues by providing technical support to customers over the phone and in person.
  • Kept accurate records by logging services performed in the service ticket system.
  • Stayed current with industry standards by maintaining certifications and completing training on systems and components.
  • Fostered safe working environment by following established safety rules, OSHA guidelines, and company safety policies and procedures.

Iceberg heating and air-conditioning

Lead Installer
01.2015 - 01.2016

Job overview

  • Guided a team of installers to ensure task completion, status updates, and adherence to deadlines.
  • Determined optimal project approaches by analyzing requirements for successful implementation of new systems or services.
  • Reduced accidents and met OSHA requirements by demonstrating the proper use of equipment.
  • Maintained inventory by recording materials, tools, and equipment on hand or to be ordered.
  • Mitigated accidents and injuries by strictly following safety guidelines for using tools, equipment, and heavy machinery.
  • Facilitated smooth installations by reading and comprehending technical documentation, checking measurements, and reviewing site conditions.

Marriot Hotel

Chief Engineer
01.2008 - 01.2012

Job overview

  • Identified areas for improvement by performing regular inspections of equipment. Drove continuous operation of building systems, including HVAC, electrical, and safety, by overseeing maintenance.
  • Enhanced team skills by providing training on the proper usage of tools and software applications.
  • Achieved shared objectives by collaborating with other departments within the organization.
  • Increased system reliability by developing and implementing plans for routine preventive maintenance.
  • Supported junior engineers on day-to-day tasks by providing leadership and direction.
  • Supervised contractors working within the building and on job sites to ensure compliance with project requirements.

Education

Henry Ford College
Dearborn, MI

Undergraduate Coursework from Energy Technology

Sullivan University
Louisville, KY

Certificate of Technical Studies from Software Development
03-2026

Skills

  • Preventive Maintenance
  • Team supervision
  • Facilities maintenance
  • Maintenance recordkeeping
  • Troubleshooting
  • Electrical troubleshooting
  • Plumbing repairs
  • Work order management
  • HVAC systems
  • Equipment troubleshooting
  • Inventory monitoring
  • Electrical systems
  • Staff management
  • Pool maintenance
  • Cost control
  • Contractor coordination
  • Work order processing
  • Skilled maintenance and repair
  • Maintenance planning
  • Employee motivation
  • Visual inspection
  • Conflict resolution
  • Schedule management
  • Worker training
  • Relationship building

Timeline

Owner/Lead Web Developer

Vilo Designs'
03.2023 - Current

Service Technician

Cool Today
01.2018 - Current

Lead Installer

Iceberg heating and air-conditioning
01.2015 - 01.2016

Chief Engineer

Marriot Hotel
01.2008 - 01.2012

Maintenance Supervisor

Hilton

Henry Ford College

Undergraduate Coursework from Energy Technology

Sullivan University

Certificate of Technical Studies from Software Development

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