Arthur Richter
Natchez,MS
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and loyalty at CINTAS, and a knack for innovative merchandising at CNRG. Excels in hand tool expertise and fostering positive work environments. Achieved high levels of customer retention through exceptional service and strategic upselling, demonstrating both hard and soft skills effectively.
Overview
11
11
years of professional experience
Work History
Carpenters Helper
National Carpentry
09.2022 - Current
Store Manager
CNRG
02.2017 - 09.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Route Sales Representative
CINTAS, Professional Uniform and Facility Services
02.2016 - 02.2017
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
Assistant Manager
TCFH
07.2013 - 02.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Education
Associate Of General Studies -
Copiah-Lincoln Community College
Wesson, MSDiploma -
Pine Hills Academy
Gloster, MS05.1998
Skills
- Hand tool expertise
- Cutting precision
- Demolition Assistance
- Scaffolding Setup
- Carpentry Knowledge
- Heavy Lifting
Timeline
Carpenters Helper
National Carpentry
09.2022 - Current
Store Manager
CNRG
02.2017 - 09.2022
Route Sales Representative
CINTAS, Professional Uniform and Facility Services
02.2016 - 02.2017
Assistant Manager
TCFH
07.2013 - 02.2016
Associate Of General Studies -
Copiah-Lincoln Community College
Diploma -
Pine Hills Academy