Arthur Sams
Orlando,FL
Summary
Dynamic security professional with extensive experience at Empirical Protective Services, excelling in surveillance monitoring and incident reporting. Proven ability to maintain safety and order while delivering exceptional customer service. Skilled in access control and technical troubleshooting, consistently ensuring a secure environment and effectively addressing potential risks.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Support Specialist
Seminole Support Services
Sandford, FL
04.2014 - Current
- Maintained positive working relationship with fellow staff and management.
Security Guard
Lake Markham Preserve
Maitland, FL
07.2010 - 04.2017
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Investigated suspicious activity and reported findings to management.
- Provided customer service assistance to staff and visitors in a professional manner.
- Provided escorts for employees entering and exiting the building after hours.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Responded to alarms, emergencies, and disturbances.
- Enforced safety regulations and monitored access control points.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
Psychiatric Assistant
LaAmistad, Inc.
ORLANDO, FL
09.2010 - 09.2012
- Observed behavior of clients in order to provide feedback to psychiatrists or other healthcare professionals involved in care plan development.
- Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
- Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
- Enforced administrative policies and rules governing students.
- Monitored student performance and maintained accurate records to assess progress.
Security Officer / Customer Service Representative
Allied Barton
ORLANDO, FL
09.2009 - 09.2010
- Monitored surveillance cameras and responded to suspicious activity.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Operated communication systems between officers stationed throughout the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Confirmed visitor identification prior to granting entry into the building.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Observed patrons and customers to quickly address security situations.
- Verified photo IDs and tickets to allow guests passage.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
Security Officer
Infinity Security
Winter Park, FL
02.2008 - 07.2010
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
Armed Security Guard
Empirical Protective services
Winter Park, FL
02.2007 - 01.2008
- Monitored surveillance cameras and responded to suspicious activity.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Conducted foot patrols in high-traffic areas to identify suspicious activities or persons.
- Monitored entrances and exits to prevent unauthorized access.
- Interacted courteously with visitors while verifying their identity through valid credentials.
- Remained alert at all times for potential risks posed by individuals on the premises.
- Responded to alarms, investigated disturbances, and apprehended suspects as necessary.
- Performed crowd control duties at special events such as concerts or conventions.
- Maintained order and safety while providing customer service and information to facility visitors.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Education
Bachelor of Science - Criminal Justice
Everest University
Orlando , FL10-2007
Skills
- Customer service
- Incident reporting
- Data entry
- Technical troubleshooting
- Access control
- Surveillance monitoring
Certification
- Posess Class D and G Guard licences
Timeline
Support Specialist
Seminole Support Services
04.2014 - Current
Psychiatric Assistant
LaAmistad, Inc.
09.2010 - 09.2012
Security Guard
Lake Markham Preserve
07.2010 - 04.2017
Security Officer / Customer Service Representative
Allied Barton
09.2009 - 09.2010
Security Officer
Infinity Security
02.2008 - 07.2010
Armed Security Guard
Empirical Protective services
02.2007 - 01.2008
Bachelor of Science - Criminal Justice
Everest University
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