ARTHUR SEMIEN
Titusville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Central Loss Report Rep.
Progressive Insurance
07.2024 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Closing Agent
First International Title
01.2022 - 07.2024
- Serve as the first point of contact for all communications regarding closings handled by First International Title, ensuring exceptional customer service.
- Collaborate with buyers, sellers, contractors, attorneys, and realtors to facilitate seamless and timely real estate closings.
- Review and ensure adherence to contractual agreements between all parties involved in the transaction.
- Prepare closing documents, including deeds, mortgages, and title insurance policies.
- Coordinate closing meetings, ensuring all parties are well-informed and comfortable throughout the process.
- Manage financial aspects of transactions, including earnest money deposits, closing costs, and payoffs, with accuracy and transparency.
- Conduct title searches and resolve any title issues, working closely with realtors, brokers, attorneys, and lenders.
- Maintain precise records and documentation while ensuring compliance with state and federal regulations.
- Focus on delivering high-quality service to ensure smooth and efficient closings for all clients.
Loan Signing Agent
Good Life Notary Professionals
03.2020 - 07.2024
- Negotiate contracts, agreements, and partnerships to provide business growth and profitability.
- Collaborate with clients, real estate agents, and attorneys to assist with all closing needs and provide resolutions to outstanding issues and discrepancies.
- Ensure compliance with state and federal regulations governing real estate transactions.
- Simultaneously managed multiple clients and their respective work assignments while maintaining accurate
records for each transaction.
Education
Bachelor of Science - Human Resource Management
Eastern Florida State College
Cocoa, FLAssociate of Arts - Criminal Justice
Pikes Peak Community College
Lawton, Fort SillSkills
- Effective Communications
- Time Management
- Problem Solving
- Negotiations
- Adaptability
- Team Collaboration
- Strategic Planning
- Investigation
- Customer Service
- Call center experience
Certification
- Adjuster License, Florida, Texas
- Notary, Florida
- Principle of Adjuster Estimatics (Xactimate)
Timeline
Central Loss Report Rep.
Progressive Insurance
07.2024 - Current
Closing Agent
First International Title
01.2022 - 07.2024
Loan Signing Agent
Good Life Notary Professionals
03.2020 - 07.2024
Bachelor of Science - Human Resource Management
Eastern Florida State College
Associate of Arts - Criminal Justice
Pikes Peak Community College
Similar Profiles
Nicolas LacentraNicolas Lacentra
Large Loss Adjuster at Progressive InsuranceLarge Loss Adjuster at Progressive Insurance
JOANNA LEDEMAJOANNA LEDEMA
Sales Consultant-Seguros Department at Progressive InsuranceSales Consultant-Seguros Department at Progressive Insurance
Michael CamposMichael Campos
Managed Repair Supervisor at Progressive InsuranceManaged Repair Supervisor at Progressive Insurance
Julie HayduJulie Haydu
Claims Auditor IV With AIC Responsibilities at Progressive InsuranceClaims Auditor IV With AIC Responsibilities at Progressive Insurance
Dandre BootheDandre Boothe
Technology Support Specialist at Brevard Public SchoolsTechnology Support Specialist at Brevard Public Schools