Arthur Shamlyan
North Hollywood,CA
Summary
Dynamic automotive professional with a proven track record at Top Speed Auto Center, driving revenue growth through workflow optimization and exceptional customer experience. Skilled in inventory management and strategic decision-making, consistently exceeding sales targets and enhancing operational efficiency. Recognized for leadership in high-pressure environments, fostering strong client relationships and delivering outstanding service.
Overview
10
10
years of professional experience
Work History
Shop Manager
Top Speed Auto Center
Van Nuys, CA
10.2025 - Current
- Increased overall shop revenue and efficiency by optimizing workflow across tire, brake, alignment, and fleet service operations, consistently driving higher daily output and profitability.
- Managed high-volume service flow, overseeing 20–40 vehicles per day while maintaining fast turnaround times and minimizing downtime in a busy shop environment.
- Boosted tire and brake sales through effective customer communication, accurate inspections, and strategic upselling of safety-critical services.
- Implemented streamlined scheduling and bay management processes, improving technician productivity and reducing customer wait times.
- Built and maintained strong relationships with fleet accounts, ensuring consistent service volume and repeat business through reliability and priority turnaround.
Service Manager
American Tire Depot
Burbank, CA
02.2025 - 10.2025
- Consistently ranked among the top performers in tire sales within the district, regularly meeting and exceeding monthly sales targets.
- Improved and stabilized a previously inaccurate inventory system by reorganizing stock, correcting discrepancies, and strengthening tracking processes.
- Contributed to a significant increase in customer traffic and overall store performance, helping the location reach its strongest results in several years.
- Provided clear, reliable service recommendations, ensuring customers understood tire options, maintenance needs, and repair priorities.
- Prepared accurate repair orders, coordinated effectively with technicians, and supported efficient workflow throughout the service department.
- Assisted in resolving customer concerns with a professional, customer-focused approach that supported strong satisfaction and retention.
Operations Manager
Auto Brokerage / Used Car Dealer
05.2023 - 02.2025
- Achieved 62% higher overall sales in the first 3 months than any previous Operations Manager.
- Increased monthly vehicle sales from an average of 52 to 67, consistently outperforming prior averages and boosting dealership revenue.
- Maintained a 17-month streak of hitting or exceeding all monthly sales goals, surpassing the previous record of 6 consecutive months.
- Implemented data-driven operational strategies, improving lead conversion, inventory turnover, and overall departmental performance.
- Recognized as a top-performing Operations Manager, consistently exceeding expectations and setting new standards for performance within the dealership.
Service Advisor
Keyes Honda
Van Nuys, CA
10.2019 - 03.2020
- Consistently produced $70,000+ in monthly service sales, driven by accurate diagnostics, strong customer communication, and effective upselling.
- Managed a steady flow of 20-30 repair orders per day, ensuring timely updates, proper documentation, and smooth coordination with technicians.
- Provided exceptional customer service in a fast-paced dealership environment, helping maintain high CSI (Customer Satisfaction Index) scores.
- Built strong repeat business by delivering trustworthy recommendations and clear explanations of maintenance and repair needs.
- Known for reliability, professionalism, and consistently ranking among the department's top performers.
Service Advisor
Galpin Ford
Van Nuys, CA
09.2016 - 10.2019
- Successfully managed 25-30 work orders per day, coordinating repairs, inspections, and customer concerns in a high-volume dealership environment.
- Generated $90,000+ in monthly service sales through effective communication, accurate repair recommendations, and strong product knowledge.
- Delivered premium, high-end customer service, consistently maintaining top customer satisfaction scores and building long-term client relationships.
- Recognized for outstanding performance, upselling proficiency, and maintaining one of the highest closing rates in the service department.
- Demonstrated strong organizational skills through efficient scheduling, multi-tasking, and follow-through on all repair orders.
Skills
- Leadership
- Automotive Operations
- Inventory Management
- Revenue Growth
- Customer Experience
- CRM/DMS
- Market Pricing Strategy
- Workflow Optimization
- Process Improvement
- Strategic Decision-Making
Leadership Development
- Hockey Team Captain
- US Army Basic Training
Timeline
Shop Manager
Top Speed Auto Center
10.2025 - Current
Service Manager
American Tire Depot
02.2025 - 10.2025
Operations Manager
Auto Brokerage / Used Car Dealer
05.2023 - 02.2025
Service Advisor
Keyes Honda
10.2019 - 03.2020
Service Advisor
Galpin Ford
09.2016 - 10.2019