Arthur Stretton

Lead operational strategy and execution at our healthcare-based fitness center, overseeing staffing, programming, revenue performance, and service delivery.

• Lead cross-functional initiatives across operations, sales, and fitness team to drive performance for 30+ staff members overseeing 500+ unique monthly clients
• Translate organizational goals into structured execution plans, aligning staffing, scheduling, programming, and revenue targets.
• Serve as a trusted partner to senior leadership, delivering operational insights, performance reporting, and strategic recommendations.
• Developed and tracked KPIs across revenue, utilization, staffing efficiency, and member engagement to guide decision-making.
• Maintained the highest staff retention rate across all company fitness centers through strong leadership, coaching, and team development.
• Upon promotion to Head Manager, grew department sales 122% year-over-year, reaching $1.7M in annual revenue.
• Facilitate forecasting and resource allocation for fitness operations.
• Drive continuous process improvements to enhance service delivery, operational efficiency, and customer experience.
• Lead hiring, onboarding, training, and performance management programs for a team of professionals.

Appointed to lead facility operations during a leadership transition, overseeing all business functions and executive-level coordination.

• Served as Interim General Manager for a high-visibility healthcare fitness facility during leadership leave.
• Led enterprise-level operational programs across staffing, finance, scheduling, and member services.
• Coordinated execution with clinical leaders, Human Resources, and executive stakeholders.
• Owned escalations, performance reporting, and daily operations with executive visibility.
• Successfully maintained operational stability in a fast-changing, ambiguous environment.
• Drove alignment across departments to ensure continuity of service and financial performance.

Led frontline operations in a 24/7, mission-critical service environment supporting families and funeral homes nationwide.

• Managed and coached a team of frontline and support staff in a high-volume service operation.
• Oversaw performance metrics, scheduling, quality assurance, and service delivery KPIs.
• Partnered with leadership to implement operational improvements across workflows and training programs.
• Supported business continuity initiatives in a regulated, time-sensitive environment.
• Ensured compliance with service standards while maintaining efficiency and customer satisfaction.