Arthur Thompson
Rochester,MN
Summary
Well-versed in creating and improving processes and rewriting standard operating procedures while incorporating best practices and standards. Thrives in fast-paced, high-pressure, deadline-driven environments and easily adapts to new procedures and professional challenges. Excels at team leadership and providing effective performance management. Safeguard Health and Safety is the number one goal for consistent policies, good processes, and acting reliably at all times. Focused foreman delivers consistent and professional work for every assignment. Offers 12+ years in supervision of teams and projects. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Driven foreman skilled in training, leading and managing teams. Supports business objectives through strategic shift management and proactive team communication. High-energy leader with strong emotional intelligence and commitment to team cohesion.
Overview
18
18
years of professional experience
Work History
Desk Operations Assistant Supervisor
Mayo Clinic
03.2024 - Current
- Improved team productivity by implementing efficient workflow processes and providing constructive feedback.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Enhanced team efficiency by providing ongoing training, guidance, and support to desk staff.
- Ensured compliance with healthcare regulations through regular audits and staff education.
- Facilitated a positive work environment by fostering teamwork and collaboration among staff members.
- Streamlined administrative processes to reduce errors and improve overall office efficiency.
- Collaborated with management to recruit, interview, hire, and onboard new team members.
- Contributed to cost-saving initiatives by identifying opportunities for reducing expenses without sacrificing patient care quality or employee satisfaction levels.
- Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
- Increased staff efficiency through the development of streamlined workflows and improved communication strategies.
Lead Desk Operations Specialist
Mayo Clinic
07.2023 - 03.2024
- Updated patient charts with demographic and insurance information
- Managed office resources effectively by screening inquiries and offering knowledgeable assistance
- Maintained smooth patient flow by handling check-in, check-out and payment procedures
- Secured confidential and sensitive information by following proper procedures
- Checked patients in and out of appointments
- Trained new employees
- Conducted panel interviews and made suggestions on potential candidates
- Uploaded glucose meters and insulin pumps for providers
- Coordinated with providers and helped them change their schedules when needed
- Helped build a relationship with the providers, nurse staff and desk team
- Created standard operating procedures and training material for desk staff
- Received, answered, and responded to telephone calls.
Desk Operations Specialist
Mayo Clinic
01.2023 - 07.2023
- Maintained smooth patient flow by handling check-in, check-out and payment procedures
- Secured confidential and sensitive information by following proper procedures
- Managed office resources effectively by screening inquiries and offering knowledgeable assistance
- Facilitated communications by taking detailed clinical phone messages for physicians and staff
- Received, answered, and responded to telephone calls
- Checked patients in and out of appointments
- Roomed patients and took their vitals
- Supported other desk operation specialists when needed
- Trained new employees.
Lead Foreman
Kemps LLC
06.2020 - 12.2022
- Delegated responsibilities to crew members and contractors based on project requirements
- Handled emergencies quickly, coordinating the teams and equipment to resolve critical situations
- Resolved production and processing problems in collaboration with technical and administrative staff
- Improved production based on operational reviews and team feedback
- Controlled inventory based on expected production demand
- Coordinate multiple departments
- Evaluated current production against plans and adjusted strategies to meet objectives
- Tracked employee attendance, hours worked and performance
- Met production targets through organized schedules and careful management of priorities
- Maintained quality levels with quick corrections of identified production roadblocks
- Boosted team performance with continuous training strategies
- Empowered employees to independently solve line problems
- Ordered new materials and equipment parts based on expected production demand and maintenance needs
- Minimized downtime by monitoring equipment operations and directing preventive maintenance programs
- Worked with supervisory team to coordinate production activities across shifts and departments
- Reduced production errors, coordinating new runs based off clear technical plans
- Create standard operating procedures and training programs for new hires
- Supervised product quality improvement and non-conformance management strategies
- Motivated employees to improve performance and meet or exceed production targets
- Enforced strict compliance with health, safety and environmental regulations across production operations
- Cultivated safety-focused culture with correct behaviors and use of PPE.
Clean-Up Foreman
Kemps, LLC
01.2015 - 06.2020
- Served as a key supervisor for the production crew, order replacement parts, and updated/completed SOP (Standard Operating Procedures)
- Ensured key projects are FDA (Food and Drug Administration) and SQF (Safety Quality Food) compliant
- Organized crews, delegated job responsibilities, and verified equipment availability and on-site to complete production
- Trained and mentored teams and provided input for quality production practices and safety standards
- Organized and led daily and weekly safety meetings with expectations of adhering to production specifics and company safety policies.
Operator
Alcorn Clean Fuel
01.2013 - 01.2015
- Tested different stages of ethanol processing, ensuring the final product met the correct specifications; conducted daily equipment and machinery inspections
- Completed daily safety inspections and reported any issues; performed immediate repairs as able
- Ensured the general cleanliness of the plant and removed any possible safety hazards
- Assisted other departments with projects as requested.
Project Manager
Armco Contracting
11.2011 - 11.2012
- Managed construction contracts for various military engagements, directly overseeing 45 member team
- Created customized bids to coincide with individual client requirements and drive procurement processes
- Managed client contracts, including Lockheed Martin, Bull & Bear, GbHawk, Hue Technologies, and for the US government and NATO
- Developed documents aligned with client and company specifications; coordinated with representatives to execute contracts
- Provided comprehensive project management, producing regular, detailed progress reports for upper management
- Recruited and hired skilled employees to provide essential support and acted as Safety Supervisor and other roles; maintained personnel files
- Led strategic decision-making in situations with limited information and tight time constraints
- Produced and submitted comprehensive project schedules and updates to management
- Liaised with team to define project scope, timelines, resources and requirements
- Tracked execution of key milestones, communicating potential issues and roadblocks.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Logistical Coordinator for MWR
KBR Corporation
01.2010 - 11.2011
- Served in a vital role during the closeout of a facility, coordinated logistics to transition equipment to the new overseas location
- Program Representative for engagements involving military staff, civilian contractors, and foreign nationals
- Supervised 20 team members
- Providing ongoing coaching, training, and discipline in line with program standards
- Managed the warehouse, ensuring the availability of inventory, including critical supplies and materials
- Trained staff in guidelines, processes and procedures to maintain cohesive program operations
- Tracked and traced in-transit loads to stay updated on shipment status
- Drafted shipment BOLs, packing lists, invoices and shipping labels
- Communicated with carriers to confirm delivery windows and reduce shipment delays.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Labor Foreman
KBR Corporation
02.2008 - 01.2010
- Managed personnel at two locations and supervised a team of 15 Subcontractors
- Maintained military establishments, company buildings, and offices; built bunkers, removed debris and foliage, ensuring roads and walkways cleared of hazards
- Collected service orders and ensuring timely completion by the work crew
- Evaluated procedures completed by each contractor, ensuring compliance with quality standards
- Facilitated safety assessments and maintained record keeping
- Accomplishments Completed the US Army Frontline Supervisor Class, ethics training, and Automated BREEZE training
- Contacted suppliers and coordinated delivery of materials to job site
- Promoted worksite safety and adherence to OSHA protocols
- Supervised crew and subcontractor performance and provided consistent feedback
- Delegated responsibilities to crew members and contractors based on project requirements
- Monitored material use and replenished supplies to support project completion
- Installed and dismantled equipment to support smooth running of operations
- Enforced preventive maintenance schedule and led periodic equipment inspections
- Coordinated daily tasks, adapting priorities to weather and delivery timeframes.
Project Crew Lead
Cleaning at Your Service
11.2007 - 02.2008
- Directed work crews in the thorough cleaning and maintaining of internal and external premises of commercial, industrial, and multi-unit residential buildings
- Handled weekly scheduling for staff members and client projects; coordinated logistics and planned out daily project assignments while ensuring the availability of supplies and equipment needed each day
- Reviewed projects while making sure crews adhered to stringent quality control regulations
- Developed crew work schedules to keep all shifts properly staffed
- Supervised expenditures to stay in line with budgets
- Delegated tasks for each project, prioritizing duties to meet tight deadlines.
Production & Assembly
Affordable Buttons
12.2006 - 11.2007
- Operated the button assembly machine; cut designs for buttons customized to customer specifications
- Loaded and unloaded large boxes; counted and boxed items for storage and shipment
- Assisted the Sales and Shipping Managers with completing sales orders
- Trained employees in different areas of factory operations
- Prepared for new production runs, including adhering to materials and planning sequences
- Achieved perfect fits by taking precision measurements of individual components.
Warehouse Manager
Kokopelli Enterprises, Inc
12.2006 - 11.2007
- Tasked with large quantities of merchandise for distribution and resale; managed and organized the received product in the warehouse
- Provided weekly and monthly reporting to executive management
- Completed and filed invoices and distributed merchandise forms and related receipts
- Tracked the volume and type of merchandise sold; ordered inventory when on-hand items were getting low
- Calculated product sales rates for determining appropriate prices and discounts for merchandise
- Managed periodic warehouse audits
- Ensured the general cleanliness of the warehouse, ensuring aisles cleared of any potential safety hazards.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
Education
Bachelor of Science (B.S.) - Healthcare Management -
University of Minnesota-Crookston
Crookston, MN12.2023
Associate of Arts - Liberal Arts And Sciences
Rochester Community & Technical College
Rochester, MN06.2019
Diploma - General -
John Marshall High School
Rochester, MN06.2006
Skills
- MS Office Suite – Word, Excel, PowerPoint, Outlook
- Site supervision
- Equipment repair
- Worker training
- Time management
- Cultural awareness
- Analytical thinking
- Resource allocation
- Project management & coordination
- Personnel management
- Contract management
- Continuous improvement
- Training program creator
- Standard operating procedure creator
- Hiring and Training
- Work Planning and Prioritization
- Meeting planning
- Documentation And Reporting
Timeline
Desk Operations Assistant Supervisor
Mayo Clinic
03.2024 - Current
Lead Desk Operations Specialist
Mayo Clinic
07.2023 - 03.2024
Desk Operations Specialist
Mayo Clinic
01.2023 - 07.2023
Lead Foreman
Kemps LLC
06.2020 - 12.2022
Clean-Up Foreman
Kemps, LLC
01.2015 - 06.2020
Operator
Alcorn Clean Fuel
01.2013 - 01.2015
Project Manager
Armco Contracting
11.2011 - 11.2012
Logistical Coordinator for MWR
KBR Corporation
01.2010 - 11.2011
Labor Foreman
KBR Corporation
02.2008 - 01.2010
Project Crew Lead
Cleaning at Your Service
11.2007 - 02.2008
Production & Assembly
Affordable Buttons
12.2006 - 11.2007
Warehouse Manager
Kokopelli Enterprises, Inc
12.2006 - 11.2007
Bachelor of Science (B.S.) - Healthcare Management -
University of Minnesota-Crookston
Associate of Arts - Liberal Arts And Sciences
Rochester Community & Technical College
Diploma - General -
John Marshall High School