Arthur Threats
Project Manager
South Lyon
Summary
Project manager with three years of experience in customer after-sales support, two years of project management experience in the medical equipment field, and one year in automotive manufacturing.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Junior Project Manager
ATS Automation
09.2023 - Current
- Managed multiple automotive manufacturing projects with a total budget of 27 million dollars
- Submitted Budget estimates and maintained accurate forecasts of all active projects
- Created and maintained Microsoft Project schedules and timelines, for all active projects
Technical Service Engineer II
Innovative Product Achievement
02.2023 - 07.2023
- Managed projects, independently, to decrease the wait time of part order requests and pre-installation badge testing requests
- The first project reduced the wait time for part orders by 10 percent, while the second reduced the overall wait time for badge testing by 25 percent
- Persuaded the quality department to look into multiple potential issues and, after a major issue arose, led a large-scale update on 168 machines across 38 customer facilities affected by the quality issue
- Scheduled multiple client visits to troubleshoot the product's mechanical and software issues using Python in New York, Georgia, Ohio, and North Carolina
Technical Service Engineer I
Innovative Product Achievement
09.2021 - 02.2023
- Ensured customer satisfaction by managing inquiries in a professional, timely, and effective manner and coordinating customer service needs with other departments as required, which resulted in an overall customer satisfaction rate of 98 percent
- Worked with customers, field service engineers, and third-party technicians when issues arose and communicated professionally, efficiently, and effectively to deliver an outstanding experience while owning resolution
- Managed over 2000 cases involving repair, monitoring, and special projects per year
- Received the Service Allstar and Rookie of the Year Awards two years in a row
Assistant Sales Engineer
Murata Electronics
08.2019 - 06.2021
- Counseled prospective customers, who called in, to choose the best electronic components based on the pre-existing requirements provided by the customer and application with a 70 percent success rate, as well as researched potential customers
- Processed requests for RoHS and REACH environmental compliance documentation for over 1000 electronic components
- Researched Sustainable Development Goals to produce a viable strategy allowing the company to obtain 10 of the total 16 goals
- Worked with the Sales team to identify potential over 100 new customers and quote new technology used in their current Circuits
Education
Master of Science - Mechanical Engineering
Kennesaw State University
Marietta, GABachelor of Science - Mechanical Engineering
Kennesaw State University
Marietta, GASkills
- Solidworks
- Autocad
- Presentation
- Python
- Linux
- Customer relationship management software
- Leadership
- Forecasting
- Project scheduling
- Budget development
- Documentation management
Websites
Timeline
Junior Project Manager
ATS Automation
09.2023 - Current
Technical Service Engineer II
Innovative Product Achievement
02.2023 - 07.2023
Technical Service Engineer I
Innovative Product Achievement
09.2021 - 02.2023
Assistant Sales Engineer
Murata Electronics
08.2019 - 06.2021
Bachelor of Science - Mechanical Engineering
Kennesaw State University
Master of Science - Mechanical Engineering
Kennesaw State University
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