Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Arthur Tolliver

San Antonio,TX

Summary

Professional with strong background in investigative procedures, adept at gathering and analyzing intelligence to support mission objectives. Skilled in communication, problem-solving, and strategic planning, ensuring effective collaboration within teams to achieve operational goals. Known for adaptability and reliability in dynamic environments, with focus on maintaining integrity and confidentiality.


Overview

13
13
years of professional experience

Work History

Operations Assistant

Thomas J Henry
09.2024 - Current
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Provided administrative support with accurate document preparation and data entry.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Prepared and delivered operational performance reports to inform management.
  • Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
  • Collaborated with cross-functional teams to achieve project goals within specified timelines.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
  • Optimized scheduling and resource allocation for significant efficiency gains in project execution.

Residential Treatment Officer

Bexar County Juvenile Probation Department
09.2022 - 04.2024
  • Assisted residents in developing life skills, such as budgeting, meal planning, and time management through hands-on instruction and guidance.
  • Monitored residents'' progress toward goals, providing timely feedback and adjusting treatment strategies as needed.
  • Contributed to a positive treatment team culture by actively participating in staff meetings, offering constructive feedback, and assisting coworkers when needed.
  • Enhanced safety and security by conducting thorough room searches and confiscating contraband items.
  • Conducted regular safety checks on facility equipment and living spaces, promptly addressing any maintenance concerns or hazards.
  • Assisted with crisis intervention efforts, utilizing de-escalation techniques to maintain a safe environment for all residents.
  • Facilitated group therapy sessions for residents, promoting effective communication and conflict resolution skills.
  • Managed challenging behaviors through the use of therapeutic interventions such as redirection, problem-solving exercises, and modeling appropriate responses to situations.
  • Supported educational programming within the facility by monitoring study hall sessions and assisting residents with homework assignments when necessary.
  • Maintained detailed records of residents'' behaviors, incidents, and progress in case files for review by supervisory staff.
  • Fostered a trusting therapeutic relationship with residents by consistently maintaining boundaries while showing genuine care for their wellbeing.
  • Implemented structured daily routines for residents that promoted responsibility, accountability, and personal growth.
  • Participated in ongoing training opportunities to stay current on best practices in residential treatment settings.
  • Collaborated with clinical staff to develop individualized treatment plans, ensuring appropriate care for each resident.
  • Upheld confidentiality standards by maintaining discretion when discussing sensitive information about resident cases among staff members or outside parties.
  • Coordinated family visits and maintained open lines of communication between residents, their families, and treatment team members.
  • Collaborated with other Residential Treatment Officers to ensure consistent implementation of policies and procedures across shifts.
  • Improved resident behavior by consistently enforcing rules and regulations within the residential treatment facility.
  • Served as a positive role model for residents by exhibiting professional behavior at all times while on duty at the facility.

Observer

Jefferson County Committee for Economic Opportunity
12.2018 - 09.2019
  • Increased patient satisfaction through attentive service and timely delivery of meals.
  • Provided support to individuals with special dietary need to meet unique nutritional requirements.
  • Assisted with preparation and serving of food in line with established nutrition guidelines.
  • Assisted patients clients with mean plan development, addressing individualized dietary requirements.
  • Collaborated with dietitians to ensure optimal nutrition for patients with specific dietary needs.
  • Maintained inventory levels of food supplies while adhering to budget constraints and minimizing waste.
  • Assisted in maintaining a clean and organized kitchen, adhering to food safety regulations.
  • Ensured accurate record-keeping of patient information, including food allergies, preferences, and dietary restrictions.
  • Evaluated and revised menus to incorporate variety and meet evolving needs and preferences.
  • Assisted in conducting nutritional assessments for patients upon admission, contributing valuable input towards their care plans.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in nutrition services.

Patrol Supervisor

Nucor Steel/Allied Universal Security Services, Systems and Solutions
12.2015 - 07.2018
  • Reduced response times to incidents through effective resource allocation and proactive patrolling strategies.
  • Conducted thorough investigations of reported incidents, leading to higher case resolution rates.
  • Streamlined report filing process for quicker submission and review, resulting in improved decision-making capabilities.
  • Collaborated with other departments to address community concerns and improve overall public safety outcomes.
  • Enhanced team communication with regular briefings, debriefings, and information sharing.
  • Increased officer accountability with thorough documentation and reporting procedures.
  • Integrated technology into daily operations for more efficient record keeping and information sharing between officers.
  • Reviewed performance metrics regularly to identify areas in need of improvement or additional resources within the team.
  • Led a diverse team of patrol officers, fostering collaboration and professional growth.
  • Promoted a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Maintained open lines of communication with external law enforcement agencies for collaborative problem-solving efforts.

Manager Trainee; Aquatic Specialist

Petco Animal Supplies
06.2014 - 07.2017
  • Received top sales honors 3 months in a row
  • Managed and oversaw 3.4 million dollars in assets
  • Elevated sales by 15% and service scores to meet and exceed regional expectations
  • Consistently made top 40% of the performance matrix
  • Presented detailed marketing projects to General Manager
  • Strategically set up and met customers reservations on time
  • Managed, improved and implemented ways to lower company’s bad debt
  • Successfully supervised maintenance/Animal and Aquatic Care Shipments
  • Strengthened relationship with local and distant customers, Animal Distributors, and Animal Care Specialist
  • Supervised and improved the “Same Day Inspection Plan”

Residential Advisor

Miles College
08.2013 - 01.2015
  • Strategically fulfilled student intake process
  • Formed upcoming Leaders of Guidance for incoming students
  • Decreased crime rate of dorm by 46% each semester ending
  • Improved surveillance skills of institution’s dorm employees
  • Completed full dormitory health and hygiene inspections
  • Successfully organized confidential student files yearly
  • Completed and filed incident reports
  • Elevated yearly student satisfactory rate by 67% from 2012

Sales Associate

Robinson Distribution Center
08.2012 - 01.2013
  • Acquired the ability to work with others in a professional manner
  • Provided exceptional service in a fast-paced work environment
  • Demonstrated skills in efficiently executing cash transactions
  • Managed company deliveries by coordinating direct routes
  • Pioneered ways to assist employees effectively increase sales

Education

Bachelor's Degree - Criminal Justice

Miles College
Fairfield, AL
05.2020

Skills

  • Law Enforcement
  • Surveillance
  • Safety plans
  • De-escalation techniques
  • Child welfare
  • Conflict management
  • Loss Prevention
  • Security
  • Suicide prevention
  • Life skills training
  • Residential supervision
  • Teamwork and collaboration

Additional Information


  • Proficient in Microsoft Office, Excel, and PowerPoint
  • Extensive Microsoft Outlook experience
  • Exceptional interpersonal skills
  • High ability to meet strict project deadlines

Timeline

Operations Assistant

Thomas J Henry
09.2024 - Current

Residential Treatment Officer

Bexar County Juvenile Probation Department
09.2022 - 04.2024

Observer

Jefferson County Committee for Economic Opportunity
12.2018 - 09.2019

Patrol Supervisor

Nucor Steel/Allied Universal Security Services, Systems and Solutions
12.2015 - 07.2018

Manager Trainee; Aquatic Specialist

Petco Animal Supplies
06.2014 - 07.2017

Residential Advisor

Miles College
08.2013 - 01.2015

Sales Associate

Robinson Distribution Center
08.2012 - 01.2013

Bachelor's Degree - Criminal Justice

Miles College

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