Arthur Totten
Saltville,VA
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Caregiver
Consumer Direct Care
04.2021 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Computer Technician
Self Employed Services
06.2017 - Current
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Implemented data backup solutions to protect vital company information from potential loss.
YouTube Content Creator
Frederator Networks
09.2019 - 09.2021
- Increased viewership by consistently producing high-quality, engaging content tailored to target audience preferences.
- Boosted subscriber count through effective promotion of channel on various social media platforms and collaborations with other creators.
- Improved audience retention rates by analyzing viewer feedback and adjusting content accordingly.
- Enhanced video production quality with investment in professional equipment and editing software.
Customer Service Representative
McFlak Repair
03.2018 - 08.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Northwood High School
Saltville, VA03.2016
Skills
- Basic Housekeeping
- HIPAA Compliancew
- Behavioral Managementwwwwwww
- ADL Assistance
- Product Knowledge
- Consultative Sales
- Report Generation
- Paperwork Processing
- Disaster Recovery
- Attention to Detail
- Customer Service
- Problem Replication
- Community Management
- Audience Engagement
- Content Planning
- Script Writing
Timeline
Caregiver
Consumer Direct Care
04.2021 - Current
YouTube Content Creator
Frederator Networks
09.2019 - 09.2021
Customer Service Representative
McFlak Repair
03.2018 - 08.2020
Computer Technician
Self Employed Services
06.2017 - Current
High School Diploma -
Northwood High School