Arthur Trippett Jr
Darby,PA
Summary
Dynamic leader with extensive experience at Pennsylvania Hospital, excelling in team leadership and employee training. Proven track record in enhancing operational efficiency and fostering a motivating work environment. Skilled in insurance verification and adept at coaching staff to improve performance, driving a notable increase in team morale and productivity.
Overview
26
26
years of professional experience
Work History
Supervisor of Emergency Department
Pennsylvania Hospital at Chester County Hospital
West Chester, PA
04.2024 - 03.2025
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Monitored employee productivity to provide constructive feedback and coaching.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Implemented new operational procedures, increasing efficiency.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Supporting the team with completing registrations includes demographics, geographic, and financial insurance information for all patients.
- Collect applicable copays, and post the collected amount to the patient account.
- Review and submit schedules to the team on a monthly basis, along with holiday schedules.
Insurance Verification Specialist
Thomas Jefferson Hospital
Philadelphia, PA
02.2019 - 03.2024
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Resolved insurance-related issues and discrepancies to prevent claim denials.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Analyzed and interpreted insurance coverage policies to determine patient eligibility for services.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Assisted in training new staff on insurance verification procedures and best practices.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
Supervisor of Customer Service
Independence Blue Cross Blue Shield
Philadelphia, PA
11.1998 - 05.2017
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Managed team of customer service representatives to ensure high-quality support.
- Monitored phone calls to promote better service and provide feedback.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Trained new customer service representatives on company policies and procedures.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Created training manuals to resolve simple and complex customer issues.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Recruited qualified personnel when needed for open positions within the department.
- Evaluated employee job performance and motivated staff to improve productivity.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Education
Bachelor of Science - Business Management
Scranton University
Scranton, PA05-1989
Skills
- Team leadership
- Employee training
- Customer service
- Insurance verification
- Coaching and mentoring
- Multitasking Abilities
- Adaptability and flexibility
- EPIC Trained
Timeline
Supervisor of Emergency Department
Pennsylvania Hospital at Chester County Hospital
04.2024 - 03.2025
Insurance Verification Specialist
Thomas Jefferson Hospital
02.2019 - 03.2024
Supervisor of Customer Service
Independence Blue Cross Blue Shield
11.1998 - 05.2017
Bachelor of Science - Business Management
Scranton University
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