Arthur Walker
Hamden,CT
Summary
I have 10+ years in the mitigation industry. I pay attention too detail,and a problem solver. I work well with customres, and coworkers. I treat customers as I would like to be treat,and I carry myself in a very professional manner.
Overview
13
13
years of professional experience
Work History
Lead Technician
BluSky
60 Village Place Glastonbury Ct.
06.2022 - Current
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
- Streamlined inventory management by implementing an efficient tracking system for tools, parts, and supplies.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
Lead Technician
American Integrity Restoration
60 Village Pl Glastonbury Ct.
02.2021 - 06.2022
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
- Streamlined inventory management by implementing an efficient tracking system for tools, parts, and supplies.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
Supervisor
ARS
355 Sackettpoint Rd Hamden Ct
06.2017 - 06.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Lead Technician
ServiceMaster
307 Welton St Hamden Ct.
01.2016 - 09.2018
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
- Streamlined inventory management by implementing an efficient tracking system for tools, parts, and supplies.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
Lead Technical Consultant
Servpro
1 Corporate Dr. North Haven
05.2011 - 06.2016
- Optimized client projects by implementing efficient technical solutions and innovative strategies.
- Streamlined the software development process for increased productivity and timely delivery of products.
- Enhanced team collaboration with effective communication, coordination, and prioritization of tasks.
- Mentored junior consultants to improve their technical skills, resulting in higher project success rates.
Education
High School Diploma -
Platt
Milford Ct06.1985
Skills
IICRC water damage restoration
IICRC fire&smoke damage restoration
IICRC applied microbial remediation
MICA
Timeline
Lead Technician
BluSky
06.2022 - Current
Lead Technician
American Integrity Restoration
02.2021 - 06.2022
Supervisor
ARS
06.2017 - 06.2021
Lead Technician
ServiceMaster
01.2016 - 09.2018
Lead Technical Consultant
Servpro
05.2011 - 06.2016
High School Diploma -
Platt
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