Arthur West
St Louis,MO
Summary
Dynamic food service professional with a strong background at McDonald's, excelling in customer service and food safety standards. Proven ability to enhance customer satisfaction and streamline operations, while effectively training new staff. Recognized for multitasking and maintaining a clean, organized environment, contributing to increased repeat business and positive dining experiences.
Overview
2024
2024
years of professional experience
Work History
Food Service Worker
McDonald's
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Learned other teammates' work tasks to train as backup.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Reduced food preparation times by organizing workstations effectively.
- Enhanced team efficiency with streamlined food preparation processes.
- Prepared variety of menu items following specific recipes to ensure customer satisfaction.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Collaborated with kitchen staff to plan and execute special events without hitches.
- Implemented waste reduction strategies, contributing to cost savings.
- Streamlined checkout process, reducing wait times for customers.
- Improved team morale by organizing regular staff meetings and feedback sessions.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Optimized food presentation to enhance customer dining experience.
- Conducted daily equipment checks to ensure operational efficiency.
- Improved dining experience by maintaining clean and organized eating area.
- Assisted in menu development to cater to wider variety of dietary preferences.
- Increased repeat business with high standards of food quality and service.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
- Managed inventory levels to prevent shortages and reduce waste.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Processed customer payments and balanced cash drawers.
- Adjusted food preparation methods in accordance with customer requests.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Utilized POS system to receive and process food and beverage orders.
- Monitored food quality and freshness throughout day.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Observed diners to respond to additional requests and determine when meal completed.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Roll Off Driver
Affordable Towing Of Springfield
11.2022 - 04.2023
- Provided excellent customer service by addressing concerns promptly and professionally.
- Ensured compliance with local ordinances related to waste disposal through diligent adherence to company guidelines.
- Utilized GPS technology to navigate unfamiliar areas efficiently, minimizing delays in service delivery timescales.
- Maintained a strong safety record, minimizing incidents and injuries through thorough equipment inspections and compliance with safety regulations.
- Handled emergency situations calmly, contacting appropriate personnel as needed while following established safety procedures.
- Adhered to safety protocols, reducing the risk of accidents and maintaining a safe working environment.
- Maintained clean and operational vehicles, ensuring timely completion of daily tasks and minimal downtime.
- Collaborated with dispatch team to optimize schedules and prioritize time-sensitive jobs.
- Performed regular vehicle maintenance checks, identifying potential issues before they escalated into costly repairs or delays.
- Loaded and unloaded heavy equipment safely using winch systems, adhering to company policies regarding load securement.
- Improved route efficiency by planning and executing optimal travel paths for waste collection.
- Completed accurate and timely documentation for each job, streamlining record-keeping processes.
- Enhanced customer satisfaction by promptly addressing concerns and providing professional service during pickups.
- Communicated effectively with team members to coordinate work efforts and address any issues that arose during the shift.
- Navigated challenging terrain and tight spaces with precision, delivering efficient service without compromising safety.
- Assisted in training new drivers, sharing industry knowledge and best practices for successful roll-off operations.
- Managed on-site waste disposal at construction sites, ensuring proper separation of materials for recycling or landfill use.
- Demonstrated adaptability by handling various types of roll-off containers tailored to specific client needs.
- Contributed towards environmental sustainability initiatives by correctly segregating recyclable materials from non-recyclable waste.
- Collaborated with team members to complete large-scale projects efficiently and effectively.
- Developed strong relationships with clients through reliable service delivery and consistent communication about their needs.
- Increased productivity by coordinating closely with teammates to streamline workload allocation across multiple projects simultaneously.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Completed routine maintenance on truck to keep in working order.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Inspected load security and checked for damages.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Answered roadside assistance calls for tows and other vehicle support.
- Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
Education
GED -
Crawford County R-1
Bourbon, MO01.2011
Skills
Customer service
Quick learner
Multitasking
Positive attitude and energy
Positive attitude
Safe food handling
Food assembly
Food storage
Food and safety standards
Working quickly
Cleaning and sanitation
Inventory control
Productivity and efficiency
Food preparation
Attention to detail
Flexible schedule
Interpersonal skills
ServSafe
Cash register operation
Problem-solving
Quality control
Strong work ethic
Menu memorization
Fast-paced environment
Grilling
Food storage practices
Team oriented
Basic mathematics
Working with diverse people
Strong communication skills
Cross-functional teamwork
Customer feedback analysis
Equipment maintenance
Food service sales techniques
Efficient food preparation
Food quality assessment
Covid-19 safety protocols
Plating and presentation
Interpersonal relationship building
Food portioning control
Recipe execution precision
Food service marketing tactics
Order taking accuracy
Table setting expertise
Sanitation standards compliance
Food service equipment maintenance
Professional appearance maintenance
Menu planning expertise
Food cost control strategies
Heavy lifting capacity
Complex Problem-solving
Staff training and development
Plating and portion control
Buffet management
ServSafe certification
Hot table management
Food service industry trends awareness
Supply inventory management
Food production scheduling
Plates presentation
Buffet setup and maintenance
Banquet service experience
Food waste reduction techniques
Patient relations
Menu item pricing strategies
Food presentation techniques
Friendly and outgoing
Food safety
Cleaning and sanitizing
Reliability and punctuality
Verbal and written communication
Temperature control
Equipment operation
Portion control
Basic math
Conflict resolution
Inventory management
Supply ordering
Supply stocking
Food rotation
Food pairing
Menu item pricing
Special dietary needs
Cash handling experience
Food tray assembly
Plate presentation
Food handling standards
Food allergy awareness
Work station setup
Time management proficiency
Soup preparation
Dishwashing and sanitization
Proper food temperatures
Knife use
Work station sanitation
Food and beverage pairing
Timeline
Roll Off Driver
Affordable Towing Of Springfield
11.2022 - 04.2023
Food Service Worker
McDonald's
GED -
Crawford County R-1