Arthur Wiley
Dacula,GA
Summary
- Biotech/Pharma Executive Leader, Patient Services Operations, Vendor Management
- Authentic and vulnerable Executive Leader with extensive experience with patient services and operations in the biotechnology and pharmaceutical industries
- Known for building a diverse trusting culture grounded on mutual respect that fosters a sense of connection and belonging while capitalizing on individual strengths.
- Demonstrative track record of achieving aggressive goals and relentlessly pursuing operational efficiencies while always keeping the patients as the central focus.
- Recognized for making those around better, building collaborative internal and external relationships, and influencing stakeholders to ensure endorsement, alignment, and execution of business strategies.
- Results-focused Pharmaceuticals and Healthcare Technology Leader with 20+ years of experience leading/directing teams, instructing/training staff, and monitoring performance to ensure optimal productivity.
- Customer/patient liaison with an ability to manage multiple organizational projects simultaneously, streamline operational efficiency, develop goals, drive continuous process improvement, and lead to establish patient-focused policies and procedures.
- Solutions-oriented, top-performing team builder seeking to leverage background in a leadership role for a progressive organization in the Pharmaceuticals and Healthcare Technology space.
- Innovative professional with an impressive track record of managing large, complex programs from concept through delivery in a rapidly changing fast-paced environment. Associate Director and strategic growth activator consistently sought-after to transform ideas into action and reality; leading with an energy that propels teams and companies to the next level.
- Experience delivering success in key project/program management deliverables, including scope, quality enforcement, resource planning, scheduling, communications, and third-party contract compliance. Unwavering dedication to strategically applying innovation, technology, and process solutions to produce maximum efficiency, zeroing in on programs and products that serve the organizational needs while delivering sustained values.
- Demonstrated ability to define the best execution plan, using critical path analysis and careful resource allocation, to ensure on-time delivery. Excellence under pressure, demonstrating the ability to deliver initiatives within strict deadlines.
- Process Innovation & Automation, Customer Satisfaction, Safety/Regulatory Compliance
- New Business Development, Operations Management, Policy & Procedure Development
- Client Relationship Management, Resource Allocation, Risk Identification & Remediation
Overview
43
43
years of professional experience
Work History
Associate Director
AbbVie
02.2018 - Current
- Ambassador Resource Specialist Team Patient Support Management: Directly responsible for patient support of more than 105,000 patients
- Budget Management: Budgets more than $21M
- Team Building: Management of three direct reports and vendor teams of 250+ FTEs with multiple external partners.
- Culture Creation: Diversity, Equity, and Inclusion Champion
- Collaboration: Working across multiple stakeholders ensuring overall company’s performance
- Devised strategies for meeting operational and budgetary goals
- Mentored and motivated staff with pragmatism and led operations to ensure attainment of optimal performance standards.
- Set operational expectations, formulated policy, enforced staff compliance adherence, and held team accountable for meeting expectations to increase productivity.
- Led multiple concurrent projects throughout their entire life cycle, including scoping, requirements gathering, client relations, leadership, conflict resolution, budgeting, and updates to ensure on-time, within-budget completion.
- Headed business units and provided practical leadership to process transformational projects, complex integrations across multiple packaged and legacy healthcare applications, infrastructure planning, and development of complex cutover strategies and deployment.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs
Ambassador District Manager
AbbVie
01.2015 - 01.2018
District Manager
Abbott Laboratories
11.2011 - 12.2015
District Manager
Abbott Laboratories
03.2007 - 10.2011
- CSSI & DSS Sales Specialist
- Regional District Manager Vision Award 2012
- Certified National Lipid Association Representative – Jun 2011
- All Star ranked #7 out of 175 regional sales representatives – Sept 2010
- Wave 2 Confidence to Sell Beyond the Status Quote Campaign winner – Jun 2010
- Selected as Southeastern Area Trainer – July 2010
- Selected for Emerging Leadership Program – Nov 2007
- Selected as Regional Field Trainer 2007 and 2008
- Team consistently ranked in top 10% of sales force year over year
Territory Manager
Kos Pharmaceuticals
03.2003 - 02.2007
- Achieved Medallion Club 2003
- Niaspan growth outperformed the Nation, Region, and District – 2003
- Quarterly winner for Southeastern Regional Franchise Growth – 4th Quarter 2006
- Selected National District Sales Trainer for 2005 and 2006
- Territory ranked #10 in the Nation – 2003
- Territory ranked in the top 10% of Sales Force – 2006
Pharmaceutical Representative
Abbott Laboratories
12.2000 - 03.2003
- Achieved All-Star for 2002
- Ranked 6th out of 100 in USS Sales Force
- Voted Best Regional Sales Representative 2003
- #1 in Flomax Sales Growth for District
- #2 in Tricor Sales Growth for District
First Sergeant
U.S. Armed Services
08.1980 - 12.2000
- Background includes 20 years of successful management/leadership and training experience.
- Responsible for physical and personal security of 1,500 army personnel
- Responsible for doctoral training of 35,000 U.S. and Korean soldiers
- Managed annual budget of over $3 million, producing 21% reduction in spending.
- Supervised and trained 75 personnel of Missile Maintenance Shop reducing backlog by 47%
Education
Bachelor of Science - Public Administration
Upper Iowa University
Fayette, IA1995
Timeline
Associate Director
AbbVie
02.2018 - Current
Ambassador District Manager
AbbVie
01.2015 - 01.2018
District Manager
Abbott Laboratories
11.2011 - 12.2015
District Manager
Abbott Laboratories
03.2007 - 10.2011
Territory Manager
Kos Pharmaceuticals
03.2003 - 02.2007
Pharmaceutical Representative
Abbott Laboratories
12.2000 - 03.2003
First Sergeant
U.S. Armed Services
08.1980 - 12.2000
Bachelor of Science - Public Administration
Upper Iowa University