Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arthur Williams

East Stroudsburg,PA

Summary

Proven Machine Operator at Northwood Paper Converting, adept in packaging and labeling with a knack for enhancing productivity through attention to detail and problem-solving. Demonstrated excellence in guest service at Pocono Palace Resorts, ensuring high satisfaction. Skilled in forklift operation and committed to safety protocols, I consistently exceed employer expectations by driving efficiency and quality improvements.

Overview

7
7
years of professional experience

Work History

Houseman

Pocono Palace Resorts
07.2023 - 05.2024
  • Kept building entryway glass clean and polished for professional presentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Minimized downtime due to unexpected maintenance issues by replacing light bulbs or unclogging drains proactively.
  • Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
  • Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
  • Contributed to the hotel''s green initiatives by adhering to proper recycling and waste disposal practices consistently.
  • Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
  • Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
  • Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
  • Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.

Gas Station Attendant/Manager

3mda
06.2022 - 07.2023
  • Facilitated sales of services and goods.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Maintained inventory of all saleable items.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Maintained clean and orderly work station.
  • Built trustful relationships with customers to encourage return visits.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Created attractive merchandise diplays to entice customers to make purchases.
  • Handled customer inquiries and resolved issues promptly, ensuring repeat business.
  • Assisted with inventory management, helping to keep stock levels consistent and uptodate.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Completed daily paperwork accurately, streamlining administrative processes for management review.
  • Promoted special offers and discounts to customers to maximize sales.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
  • Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Increased sales of promotional items by effectively communicating benefits and discounts to customers.

Machine Operator/Forklift and Clamp Truck Operator

Northwood Paper Converting
02.2017 - 08.2019
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Suggested specific ideas for process, productivity and safety improvements.
  • Collaborated with team members to optimize production processes and improve overall performance.

Education

N/A - General Studies

University of Phoenix
Tempe, AZ

N/A - Criminal Justice

Northampton Community College
Tannersville

Skills

  • Packaging and Labeling
  • Picking and Packing
  • Self-Motivated and Disciplined
  • Cleaning and Organizing
  • Loading and unloading
  • Warehouse Safety
  • Clear Communication
  • Attention to Detail
  • Problem-Solving
  • Sorting and Labeling
  • Warehouse Operations
  • Pallet Jack Handling
  • Stacking and Staging
  • Forklift Operation
  • Safety Protocols
  • Basic Mathematics
  • Assembly and production
  • Hotel operations knowledge
  • Initiative-taking
  • Reliability and punctuality
  • Maintenance awareness
  • Guest Service Excellence
  • Time Management
  • Professional and Courteous

Timeline

Houseman

Pocono Palace Resorts
07.2023 - 05.2024

Gas Station Attendant/Manager

3mda
06.2022 - 07.2023

Machine Operator/Forklift and Clamp Truck Operator

Northwood Paper Converting
02.2017 - 08.2019

N/A - General Studies

University of Phoenix

N/A - Criminal Justice

Northampton Community College

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Arthur Williams