Arthur Young
Virginia Beach,VA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Truck Driver
Frontline Logistics
Chesapeake , VA
04.2024 - 01.2025
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Parking Ambassador
PCI Municipal Services LLC
Virginia Beach, VA
06.2023 - 04.2024
- Checks parking meters and decals
- Issues citations for illegal parking
- Issued warnings or citations to those who violated parking rules and regulations.
- Compiled reports on occupancy rates, traffic flow patterns, violations.
- Provided directions to different areas of the parking lot.
- Accommodated many cars during busy events.
- Managed customer complaints in a professional manner while providing excellent customer service.
- Greeted customers and answered questions about parking policies.
Truck Driver
Purdy Brothers Training
Loudon, TN
04.2018 - 02.2023
- Loaded and unloaded freight in order to ensure safety and reduce the risk of damage and hazardous conditions
- Operated with caution and skill, safeguarding both the company's and customers' interests to avoid accidents or delivery delays
- Followed the schedule while ensuring that the shipment and pallet wrapping were done correctly
- Dropped and hooked trailers and changed equipment configurations as needed
- Maintained a clean, neat appearance in order to maintain a professional company image throughout each shift
- Responded to customer questions about delivery in a timely and accurate manner
- Learned and practiced safe driving techniques to avoid accidents
- Completed daily inspections, basic maintenance, and common repair actions to keep equipment running at full capacity
- Increased client retention by ensuring that orders were delivered quickly and without errors
- Worked to resolve issues and complaints in order to increase customer satisfaction
- Notified management of any accidents, damage, or malfunctions involving company equipment
- Managed efficient cargo transfers to keep routes on track
Truck Driver
Bulldog Trucking INC
Chesapeake, VA
10.2017 - 11.2018
- Responsible for transporting good and container freight from different warehouses and companies to the Ports of Virginia
- Maintained vehicle (tractor trailer) safety logs
- Submit request for truck logs for DOT audits
- Checked the tires, lights, brakes, as well as the gas, oil, and water levels before each trip
- Loaded and unloaded freight in order to ensure safety and reduce the risk of damage and hazardous conditions
- Operated with caution and skill, safeguarding both the company's and customers' interests to avoid accidents or delivery delays
- Double-checked all of the dispatch instructions
- Dropped and hooked trailers and changed equipment configurations as needed
- Maintained a clean, neat appearance in order to maintain a professional company image throughout each shift
- Provided excellent tow truck service throughout the region, which included liaising with local authorities
- Responded to customer questions about delivery in a timely and accurate manner
Truck Driver
Western Express
Nashville, TN
02.2015 - 09.2017
- Operated with caution and skill, safeguarding both the company's and customers' interests to avoid accidents or delivery delays
- Loaded and unloaded freight in order to ensure safety and reduce the risk of damage and hazardous conditions
- Double-checked all of the dispatch instructions
- Followed the schedule while ensuring that the shipment and pallet wrapping were done correctly
- Dropped and hooked trailers and changed equipment configurations as needed
- Maintained a clean, neat appearance in order to maintain a professional company image throughout each shift
- Provided excellent tow truck service throughout the region, which included liaising with local authorities
- Responded to customer questions about delivery in a timely and accurate manner
- Double-checked hazardous material product descriptions and looked for any paperwork discrepancies
- Learned and practiced safe driving techniques to avoid accidents
- Entered data and driving hours into shift logs for submission to DOT, maintaining a high level of accuracy and detail
- Maneuvered trucks into loading or unloading positions, ensuring that the vehicle and loading equipment were properly positioned following signals from the loading crew
Teenage Sex Offender Counselor
Crossroads Family Services LLC
Portsmouth, VA
06.2002 - 06.2013
- Accurately assessed teenagers needs
- Developed departmental goals, objectives, performance standards, policies, and procedures with skill
- Looked for industry trends on social media and through online sources
- Infection Control and Critical Incidents, Risk Management, and Quality Improvement Plans were all under my watchful eye
- Provided behavioral/emotional support and supervision for teens
- Kept track of all pending authorizations to ensure that they were resolved quickly and that revenue was not lost
- Consistently upheld and enhanced the company's positive image and reputation in the markets I served
- Assisted students with emotional, intellectual, and physical disabilities in their educational pursuits
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
Education
Trucking Certification -
Advanced Technology Institute
Virginia Beach, VA06.2015
High School Diploma -
Booker T. Washington High School
Norfolk, VA05.1994
Skills
- Tractor-trailer driving specialist
- GPS and route planning
- Lift up to 75 pounds
- Safe driver in adverse conditions
- Commercial driving expertise
- Logging paperwork
- Excellent time management skills
- Route logs
- Vehicle systems expertise
- Trained in safe driving techniques
- Equipment operation
- Class A Commercial Driver's License
- Customer Service
- BLS Certification
Certification
Class A Commercial Driver's License
References
References available upon request.
Timeline
Truck Driver
Frontline Logistics
04.2024 - 01.2025
Parking Ambassador
PCI Municipal Services LLC
06.2023 - 04.2024
Truck Driver
Purdy Brothers Training
04.2018 - 02.2023
Truck Driver
Bulldog Trucking INC
10.2017 - 11.2018
Truck Driver
Western Express
02.2015 - 09.2017
Teenage Sex Offender Counselor
Crossroads Family Services LLC
06.2002 - 06.2013
Trucking Certification -
Advanced Technology Institute
High School Diploma -
Booker T. Washington High School