Arthur Fuller
Ellijay,Georgia
Summary
Extensive experience in sales, customer support and provider support of health plan products. Nine years total of call center experience. Twenty-seven months of remote call center experience. Licensed agent/broker for life, health and accident insurance products in the state of Georgia. Strong people skills. Excellent written and oral communication skills. Team player capable of producing results with minimum supervision.
Overview
11
11
years of professional experience
Work History
Health Assistant
Accolade
04.2021 - 07.2023
- Support members of employer group plans for their healthcare coverage including plan selection, benefits, and claims information.
- Managed over 30 calls per day.
- 100% satisfaction rating on customer surveys.
Billing Specialist
Aliera Healthcare
04.2020 - 04.2021
- Assisted members with claims services including making payments, confirming account status, updating account information and resolving billing issues.
- Assisted with claims inquiries and provided timely responses to enhance customer satisfaction
Team Lead
Aliera Healthcare
06.2019 - 03.2020
- Responsible for training, supporting and coaching of call center sales agents.
- Team exceeded sales goals.
Inside sales agent
Aliera Healthcare
04.2018 - 05.2019
- For health and insurance products
- Enroll individuals and families in appropriate healthcare plans based on needs analysis and budget.
- Exceeded sales goals.
- Promoted to Team Lead.
Team Lead
HGS USA, LLC
07.2017 - 03.2018
- Lead responsible for the training, supporting and coaching of call center agents
- Direct responsibility for 13 agents; 2nd level responsibility for 28 agents; 3rd level responsibility for 120 agents
- Team achieved record setting sales during Open Enrollment Period for ACA healthcare plans.
Sales Associate
HGS USA, LLC
09.2014 - 09.2017
- Call center for health insurance company offering Affordable Care Act major medical health coverage
- Enroll individuals and families in appropriate insurance plans based on needs analysis and budgets.
Family Services Advisor
Dignity Memorial
08.2012 - 09.2014
- Assist families with preparation and funding of final arrangements for funeral and cemetery services.
Education
High School Diploma -
University of North Texas
Denton, TXSkills
- Billing Issue Resolution and Support
- Punctual and Hardworking
- Patient Health Information Access
- Organization and Time Management
- Health Care System
- Benefits Explanations
- Insurance Verification
- Claims Handling and Coverage Verification
Timeline
Health Assistant
Accolade
04.2021 - 07.2023
Billing Specialist
Aliera Healthcare
04.2020 - 04.2021
Team Lead
Aliera Healthcare
06.2019 - 03.2020
Inside sales agent
Aliera Healthcare
04.2018 - 05.2019
Team Lead
HGS USA, LLC
07.2017 - 03.2018
Sales Associate
HGS USA, LLC
09.2014 - 09.2017
Family Services Advisor
Dignity Memorial
08.2012 - 09.2014
High School Diploma -
University of North Texas
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