Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Generic

ARTHUR JARDIM

Customer Experience Specialist - Embracing In-Store Service And The Digital Future
Newark,NJ

Summary

Dynamic sales and customer service professional with over 15 years of experience in retail, e-commerce, and management sectors. Expertise in multilingual communication (English, Spanish, Portuguese) enhances customer engagement and operational efficiency. Proven ability to lead teams, optimize workflows, and drive business growth while building strong customer relationships and consistently exceeding sales targets. Eager to leverage extensive skills in sales strategy, team supervision, and customer experience in a leadership role that fosters exceptional service and satisfaction.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Shift Lead

Walgreens
10.2024 - 06.2025
  • Supervised a team of employees, ensuring high performance and a positive work environment. Delivered exceptional customer service, resolving issues and maintaining store cleanliness and organization. Managed daily store operations, including opening/ closing procedures, cash handling, and inventory control. Supported store sales by implementing promotions and assisting customers with loyalty programs. Enforced company policies, ensured compliance with safety regulations. Acted as a backup for management, taking on leadership responsibilities in their absence.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Pharmacy Technician

CVS
08.2024 - 10.2024
  • Assisted pharmacists in accurately dispensing medications, providing excellent customer service, and addressing patient inquiries. Managed inventory, processed prescriptions, and verified dosages to ensure proper medication distribution. Maintained compliance with pharmacy regulations, safeguarded patient confidentiality, and handled daily operations, including front-end tasks and cash transactions.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Mobile Expert

T-Mobile
02.2023 - 06.2024
  • My ability to communicate complex technical information in a clear and understandable manner empowers customers to make informed decisions about their mobile devices and plans. I take pride in my role as a Mobile Expert, ensuring that every interaction leaves our customers feeling confident and satisfied with their T-Mobile experience.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.

Online Customer Service Representative

Blade Stream and Services
05.2019 - 12.2022
  • Assisted 150+ customers monthly with subscription setups, executed targeted social media campaigns for Brazilian, Portuguese, and Hispanic audiences, and supported sales by resolving wholesale and retail customer inquiries.
  • Handled escalated cases professionally, ensuring that all relevant parties were informed of developments and resolutions as appropriate.
  • Demonstrated adaptability by remaining proficient in using multiple customer service software tools and adapting to new systems as necessary.
  • Streamlined response times by effectively managing a high volume of customer messages, emails, and chat interactions.

Retail Sales Ass. Manager

Vitaflex
01.2017 - 03.2020


  • Assisted the Store Manager in overseeing daily store operations, ensuring a smooth and efficient workflow
  • Provided knowledgeable guidance to customers on vitamins, supplements, and health-related products based on individual needs and goals
  • Helped manage inventory, restocking, and product merchandising to maintain a clean, organized, and well-presented sales floor
  • Supported hiring, onboarding, and training of new team members while promoting a positive and customer-focused environment
  • Contributed to sales growth by encouraging upselling, running in-store promotions, and fostering strong customer relationships
  • Ensured store compliance with health and safety standards and company policies

Education

Bachelor of Arts - Business

Novos Horizontes College
Minas Gerais - Brazil
05.2012 - 01.2016

Associate of Arts - Logistic/Human Resources/Work Quality

CEFET-MG
Minas Gerais - Brazil
05.2006 - 12.2007

Skills

Customer Service Excellence

Interests

  • Online consumer behavior
  • E-commerce strategy and online retail trends
  • AI applications in digital marketing and sales
  • Social media engagement and content development
  • Growth strategies in digital commerce
  • Music
  • Passionate about balancing physical health with mental and emotional wellness

Languages

English
Full Professional
Spanish
Full Professional
Portuguese
Native or Bilingual

Timeline

Shift Lead

Walgreens
10.2024 - 06.2025

Pharmacy Technician

CVS
08.2024 - 10.2024

Mobile Expert

T-Mobile
02.2023 - 06.2024

Online Customer Service Representative

Blade Stream and Services
05.2019 - 12.2022

Retail Sales Ass. Manager

Vitaflex
01.2017 - 03.2020

Bachelor of Arts - Business

Novos Horizontes College
05.2012 - 01.2016

Associate of Arts - Logistic/Human Resources/Work Quality

CEFET-MG
05.2006 - 12.2007

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ARTHUR JARDIMCustomer Experience Specialist - Embracing In-Store Service And The Digital Future