Arthur Bower
United States of America
Summary
Dynamic retail professional with extensive experience at Dollar General, excelling in customer service and team management. Proven track record in optimizing inventory control and enhancing store operations. Skilled in cash auditing and problem-solving, fostering a positive shopping experience while mentoring staff to achieve excellence in service delivery.
Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
1
1
year of professional experience
Work History
Assistant Store Manager
Familly Dollar
12.2024 - 02.2025
- Assisted in daily store operations, ensuring smooth customer service and efficient workflow.
- Supported inventory management processes, including stock replenishment and organization.
- Learned and applied retail best practices to enhance store presentation and product displays.
- Engaged with customers to address inquiries and resolve issues, fostering a positive shopping experience.
- Collaborated with team members to maintain cleanliness and orderliness throughout the store environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Store Manager
Dollar General
12.2023 - 12.2024
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Supervised staff, fostering teamwork and maintaining high service standards.
- Implemented inventory control measures to optimize stock levels and reduce shortages.
- Trained new employees on store policies, procedures, and customer service excellence.
- Resolved customer inquiries and complaints effectively, improving overall shopping experience.
- Maintained a clean and organized store environment, adhering to safety regulations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
Munising High School
06-1991
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Store organization
- Store opening and closing
- Store operations
- Stock management
- Team management
- POS systems
- POS systems operations
- Hiring and training
- Pricing and markdowns
- Stock rotations
- Flexible schedule
- Vendor management
- Cash auditing
Timeline
Assistant Store Manager
Familly Dollar
12.2024 - 02.2025
Store Manager
Dollar General
12.2023 - 12.2024
High School Diploma -
Munising High School
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