Hi, I’m
Arthur (Joe) Quick
Phoenix,AZ
Summary
Dynamic and dependable delivery driver with a clean driving record and extensive experience at Quicksilver Express Courier. Proven track record in enhancing customer satisfaction through exceptional service and effective route planning. Skilled in loading and unloading, with a strong commitment to teamwork and safety, ensuring timely and accurate deliveries.
Overview
34
years of professional experience
Work History
Quicksilver Express Courier
Delivery Driver
07.2019 - Current
Job overview
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated GPS and route optimization software to enhance delivery accuracy.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Assisted in training new drivers on safety protocols and delivery procedures.
- Communicated with dispatch to resolve delivery issues promptly and effectively.
- Implemented best practices for package handling to reduce damage rates.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Improved delivery accuracy by diligently checking orders before departure.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected load security and checked for damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Quik Pik Towing
Driver
12.2018 - 07.2019
Job overview
- Operated tow trucks efficiently to respond to emergency calls and assist stranded motorists.
- Conducted vehicle inspections to ensure safety compliance and operational readiness before each shift.
- Provided excellent customer service by communicating clearly with clients during towing operations.
- Navigated various routes using GPS systems to optimize response times and enhance service delivery.
- Trained new drivers on safe towing practices, company policies, and effective customer interaction techniques.
- Implemented safe loading procedures for vehicles to prevent damage during transport and improve efficiency.
- Managed documentation for each towing operation, ensuring accurate record-keeping and compliance with regulations.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Improved fuel efficiency by implementing strategic driving routes and practices.
- Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Drove safely in various weather and road conditions to avoid accidents.
Atlantic Relocation Systems
Driver and Loader
06.2015 - 12.2018
Job overview
- Operated various vehicle types for safe and timely transportation of goods.
- Ensured compliance with safety regulations and company policies during all operations.
- Conducted pre-trip inspections to maintain vehicle readiness and performance standards.
- Assisted in loading and unloading shipments, optimizing space utilization in vehicles.
- Collaborated with logistics teams to address any transportation challenges promptly.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Operated forklifts and pallet jacks to efficiently load and unload freight.
- Ensured compliance with safety regulations during loading procedures.
- Collaborated with team members to optimize loading processes and minimize delays.
- Conducted routine inspections of equipment to maintain operational readiness.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
- Followed all safety and security protocols to minimize risk of injury.
Grand Hill Distribution
Driver and Distributor
06.2011 - 06.2015
Job overview
- Operated and maintained delivery vehicles to ensure timely transportation of goods.
- Adhered to safety protocols and regulations while executing daily driving tasks.
- Monitored vehicle condition and performed routine maintenance checks regularly.
- Coordinated with dispatch to optimize delivery routes for efficiency.
- Delivered exceptional customer service by communicating effectively with clients during deliveries.
- Implemented process improvements that enhanced delivery accuracy and reduced delays.
- Reduced delivery times with careful planning and route optimization.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Developed and maintained accurate records of shipments, ensuring data integrity for reporting purposes.
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Coordinated promotional events to showcase products and drive brand awareness.
- Surpassed sales targets consistently through effective account management strategies.
- Advised retailers on merchandising best practices, enhancing product visibility within stores.
- Contributed to revenue growth by identifying new sales opportunities and closing deals successfully.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all distribution activities.
- Fostered strong relationships with retail partners, ensuring priority placement of products on shelves.
- Resolved customer complaints promptly, maintaining positive reputation in market.
- Streamlined inventory management processes, maintaining optimal stock levels to meet demand without overstocking.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Stocked shelves and loaded orders to prepare deliveries.
- Maintained records of sales and customer information to support accuracy.
- Developed strong customer base through efficient and reliable service.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Assisted with sorting and organizing stockroom items.
All Pro Moving
Driver and Loader
06.2005 - 06.2011
Job overview
- Maintained accurate delivery logs and documentation for tracking purposes.
- Trained new drivers on operational procedures and safety protocols effectively.
- Coordinated routes to improve efficiency and reduce delivery times consistently.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Trained new hires on proper loading techniques and safety protocols.
- Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
- Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
- Prepared shipments for delivery by accurately labeling items and securely packaging goods according to company guidelines.
- Collaborated with team members to maintain efficient workflow.
- Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
- Reduced load times for trucks by streamlining the packing process and utilizing space effectively.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Moved furniture and boxes using utility dolly and truck ramp.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Strapped items down over protective padding to secure throughout transportation.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Total Warehousing
Forklift Operator and Loader
11.1995 - 06.2005
Job overview
- Operated forklifts to move, load, and unload materials efficiently in fast-paced warehouse environment.
- Conducted regular inspections of equipment to ensure optimal performance and safety standards compliance.
- Collaborated with team members to streamline processes and improve overall workflow efficiency.
- Trained new staff on forklift operation protocols and safety procedures to enhance team competency.
- Managed inventory by accurately tracking material usage and maintaining organized storage areas.
- Implemented best practices for loading techniques, reducing damage during transport operations.
- Monitored stock levels and coordinated with management for timely replenishment of supplies as needed.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Communicated with floor managers to determine merchandise placement.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
- Contributed to warehouse organization by efficiently utilizing storage spaces and aisles.
- Maintained clean and safe work environment, contributing to reduction in workplace accidents.
- Streamlined inventory management by accurately logging movements of goods.
- Streamlined order processing, organizing goods for easy access and quick dispatch.
- Reduced product damage by adhering to strict handling and lifting protocols.
- Ensured timely movement of products to designated areas, leading to smoother warehouse operation.
- Enhanced customer satisfaction by ensuring that goods were handled with care, minimizing returns due to damage.
- Optimized fuel usage and maintenance costs by operating forklifts in economical manner.
- Achieved high levels of product security by following best practices in cargo handling.
- Supported inventory accuracy, assisting in periodic stock counts and audits.
- Reduced instances of stock discrepancies, meticulously tracking goods received against purchase orders.
- Increased operational flexibility by obtaining certifications for various types of forklifts.
- Enhanced safety on warehouse floor by conducting daily pre-operation forklift inspections.
- Enhanced operational efficiency, regularly updating skills through company-provided training sessions.
- Facilitated prompt shipping, executing precise and timely order fulfillment.
- Increased storage efficiency with strategic pallet stacking and goods placement.
- Facilitated collaborative work environment, readily assisting colleagues in heavy lifting tasks.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Inspected loads for safety compliance before transportation.
- Trained new staff on proper loading techniques and safety protocols.
- Monitored equipment performance and reported maintenance needs promptly.
- Checked accuracy of product packaging and labeling, rectifying any issues.
US Air Force
Air Transportation Specialist
11.1991 - 11.1995
Job overview
- Coordinated air transportation operations to ensure timely deployment of personnel and equipment.
- Managed logistics for cargo and passenger movements, optimizing routes and schedules for efficiency.
- Developed training programs for air transportation staff, enhancing operational knowledge and compliance.
- Implemented safety protocols to minimize risks during airlift operations, promoting a secure work environment.
- Performed many functions confidentially under a high security clearance classification.
- Liaised with multiple departments to synchronize efforts in support of strategic air mobility missions.
- Operated many different styles of forklifts safely, including 10K all-terrain lifts.
Education
Air Transportation Specialist Tech SchoolShepard AFB, TX
Air Transportation Specialist Certification from Air Transportation
01-1992
Newark Valley High SchoolNewark Valley, NY
High School Diploma
06-1991
Skills
- Positive attitude
- Customer service
- Valid Class A CDL Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable (I show up on time for work every day and I have NEVER called off
- Punctual, dependable,, and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Safe driving record
- Heavy lifting
Timeline
Delivery Driver
Quicksilver Express Courier
07.2019 - Current
Driver
Quik Pik Towing
12.2018 - 07.2019
Driver and Loader
Atlantic Relocation Systems
06.2015 - 12.2018
Driver and Distributor
Grand Hill Distribution
06.2011 - 06.2015
Driver and Loader
All Pro Moving
06.2005 - 06.2011
Forklift Operator and Loader
Total Warehousing
11.1995 - 06.2005
Air Transportation Specialist
US Air Force
11.1991 - 11.1995
Air Transportation Specialist Tech School
Air Transportation Specialist Certification from Air Transportation
Newark Valley High School
High School Diploma