Arthur M VALLEJOS II
Westminster,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance team engagement and meet deadlines.
Overview
23
23
years of professional experience
Work History
District Manager
Grease Monkey
07.2013 - Current
- Provide superior customer service to over five thousand business to consumer, and business to business, relationships daily.
- Demonstrated personable, relatable and reliable service resulting in partnerships of over 20 years.
- Read, understand and execute Federal,State and fleet contracts to ensure compliance.
- Partner with marketing and sales directors to review KPIs, identify deficiencies and implement solutions.
- Team leadership - Coaching, delegating and peer reviewing management and sales teams.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Manager
Grease Monkey
01.2001 - 01.2013
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Skills
- Strong writing skills - Read and revised company handbook and attendance policy to current, diversified terms
- Researched, downloaded, published and assembled SDS binders
- Created Excel spreadsheets to comply with State of Colorado Ullage logs
- Entered data, wrote, printed and emailed reports
- Comprehending legal agreements, reports, manuals, service guides and detailed schematics
- Detailed performer with strong communication, energetic interpersonal skills including phone and email etiquette
- Performs under pressure and stressful situations to meet deadlines and customer expectations
- Focused, independent worker that also collaborates with teams to accomplish goals
- Proficient in Microsoft office
- Capable of leveraging data and analytics to make informed decisions and drive business improvements
Accomplishments
- Promoted from entry level to District Manager through demonstrated performance and dedication.
- Recognized by corporate and earned annual sales awards, including Golden Circle, Platinum Circle, Diamond Circle and Million Dollar Club.
- Successfully achieved significant sales increases and operational improvements in struggling locations.
- Managed and provided hands-on training to technicians and managers across seven locations in Colorado and Arizona.
- Resolved customer complaints, ensured adherence to company standards, and maintained employee certifications.
- Established and maintained strong vendor relationships to meet inventory needs and pricing expectations.
- Developed and implemented strategic plans based on thorough analysis of marketing information.
- Implemented 5s strategies to ensure a positive work environment and efficient operations.
Roles And Responsibilities
- Deliver outstanding customer service through consistent training and practices.
- Address customer inquiries and resolve complaints in a timely manner.
- Train and supervise employees in sales, inventory management, and cash handling.
- Make informed decisions regarding staff promotions, demotions, hiring, and terminations.
- Certified in multiple training programs by corporate and external vendors.
- Develop and implement weekly schedules in accordance with company policies.
- Train managers and employees on company procedures and policies.
- Ensure employee certifications and adherence to company standards.
- Maintain high safety standards throughout the centers.
- Analyze marketing information to devise and execute strategic plans.
- Address and resolve staff communication issues effectively and tactfully.
- Provide support to centers for minor IT and equipment issues.
- Build cohesive teams and foster a positive work culture.
- Manage inventory and overhead costs efficiently.
- Acquire products from vendors and find alternative sources during supply-chain issues.
- Utilize key performance indicators (KPIs) to achieve business goals.
Timeline
District Manager
Grease Monkey
07.2013 - Current
Manager
Grease Monkey
01.2001 - 01.2013
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