Arthur W. Kelsey
Third Party Risk Management
Dallas,Texas
Summary
Knowledgeable Risk Manager equipped with strategic planning and program leadership abilities honed in financial industry environments. Establishes strong and successful policies to mitigate risk at each level and establish clear procedures for assessments, prevention and containment. Familiar with regulatory requirements to maintain strict controls.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Vice President, External Partner Risk Manager
Farmington State Bank
Dallas, Texas
06.2022 - Current
- Created and implemented an External Partner Risk Management program that documented requests for proposals, comparative analysis, required contract terms (such as right to audit, service level agreements, and providing SOC reports along with audited financials on an annual basis), annual tier and risk assessments, due diligence, and ongoing monitoring
- Conduct risk‐based assessments on external parties and document, track, and obtain evidence to remediate any findings from the assessment
- Procurement of goods and services for the branch in Farmington, Washington
- Conduct monthly invoice reconciliation to ensure the Bank is being billed in accordance with the statement of work (SOW)
- Provide and store all the Bank’s mutual non‐disclosure agreements, and in partnership with the Chief Legal Officer reviewing all Master Service Agreements, Statement of Work(s), and/or Letters of Engagement
- Facilitate weekly and/or monthly meetings with tier 1 (Critical) vendors to discuss any operational concerns and review uptime, outages, and open tickets in JIRA.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established performance goals for department and provided methods for reaching milestones.
- Identified opportunities to improve business process flows and productivity.
- Increased company growth through collaboration with sales and marketing departments.
- Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
Vice President, Business Controls & Risk Mgmt.
SANTANDER CONSUMER USA
Dallas, Texas
03.2015 - 06.2022
- Collaborate with business units to identify, assess, and monitor risks to their business objectives and processes, develop risk mitigation strategies, identify emerging threats, and identify risk responses and controls
- Analyze operational loss events from business units relative to root cause relationships to control failures and risks
- Effectively communicate analytical results, findings, and solutions to governance committees, senior leaders, and regulatory bodies
- Interact with both internal and external stakeholders during risk audits, and regulatory reviews with the Federal Reserve Bank of Boston (FRBB), and Consumer Financial Protection Bureau (CFPB) Document and validate vendor policies, procedures, business continuity, disaster recovery, information, and physical security plans
- Educate risk owners on risk management best practices in the development and implantation of risk controls
- Complete desk‐based, and onsite third‐party risk assessments on critical and high rated third‐party vendors
- Work with third‐party providers on Requests for Proposals (RFPs), and assist the business owners with contract negotiation, contractual language, and applicable Service Level
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Represented organization at industry conferences and events.
- Created succession plans to provide continuity of operations during leadership transitions.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Initiated strategy to drive company growth and increase market share and profitability.
- Devised and presented business plans and forecasts to board of directors.
- Cultivated company-wide culture of innovation and collaboration.
Assistant Vice President, Vendor Manager
BANK OF AMERICA
Richardson, TX
12.2008 - 03.2015
- Facilitated creation of governance policy for adoption by board of directors and committee chairperson.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.
- Allocated work assignments and tasks to comprehensively manage administrative projects.
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Planned budgets and communication initiatives for comprehensive facility management and allocation of space and funds.
- Prepared and recorded meeting minutes and documented actions taken at board meetings, committee meetings and special sessions.
- Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Team Manager
BANK OF AMERICA
Plano, TX
05.2007 - 12.2008
- Assist with postponements and recessions of foreclosures on Fannie Mae and Freddie Mac (GSE) loans
- Assist and educate borrowers with workout programs (loan modification, short sale, deed in lieu) Home Affordable Modification Program (HAMP), and Making Homes Affordable (MHA)
- Offered Bank of America banking and small business products and service, managed average handle/hold time, attendance, and call monitoring metrics.
- Evaluated employee performance on an annual basis and coached and trained 14 team members, increasing quality of work and employee motivation.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
Education
Certified Regulatory Vendor Program Manager, Level III -
Compliance Education Institute
Certified Vendor Management Program Risk Assessor -
Compliance Education Institute
05.2001 -
Master of Science - Supply Chain Management
University of Southampton
08.1999 - 06.2001
Bachelor of Science - Marketing
University of Southampton
08.1995 - 06.1999
Skills
Relationship building and retention
Policy and procedure development
Performance metrics analysis
Risk mitigation
Root Cause Analysis
Relationship building
Negotiation
Program oversight
Affiliations
- Society of Human Resource Management
Timeline
Vice President, External Partner Risk Manager
Farmington State Bank
06.2022 - Current
Vice President, Business Controls & Risk Mgmt.
SANTANDER CONSUMER USA
03.2015 - 06.2022
Assistant Vice President, Vendor Manager
BANK OF AMERICA
12.2008 - 03.2015
Team Manager
BANK OF AMERICA
05.2007 - 12.2008
Certified Vendor Management Program Risk Assessor -
Compliance Education Institute
05.2001 -
Master of Science - Supply Chain Management
University of Southampton
08.1999 - 06.2001
Bachelor of Science - Marketing
University of Southampton
08.1995 - 06.1999
Certified Regulatory Vendor Program Manager, Level III -
Compliance Education Institute