Artia Canty
Jacksonville,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Peopleshare
Jacksonville, FL
07.2023 - 12.2023
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Advised clients on their insurance needs and coverage options based on individual requirements.
Admissions Consultant
Liberty University
Jacksonville, FL
04.2023 - 09.2023
- Research admission requirements for new an existing student who need help picking or applying to the school
- Conducted interviews with applicants to determine their academic goals, interests and abilities.
- Provided counseling services to help potential students navigate through the admissions process successfully.
- Provided guidance and support to students throughout the admissions process.
Home Health Aide
Hopewell Health Centers, Inc.
Perry, FL
08.2022 - 05.2023
- Assist patient with daily activities an hygiene as well as meal preparation medications reminders an companion role
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Maintained clean and well-organized environment for client happiness and safety.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Data Entry
Write on title
Perry, FL
02.2018 - 03.2023
- Work from home position data entry title write up
- Identified, corrected, and reported data entry errors.
- Documented data entry completions in corresponding logbooks.
- Handled various clerical, documentation and data entry tasks.
- Performed data entry tasks and maintained records of orders and purchases.
Member Specialist
Vystar credit union
Perry, FL
02.2022 - 11.2022
- Provided customer service to members, answered questions, and resolved issues in a timely manner.
- Assisted members with account inquiries via phone or email correspondence.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Informed customers about new products or services available through the bank.
- Identified potential fraud cases and reported them to the supervisor.
Chat Agent
STARTEK
Perry, FL
01.2021 - 02.2022
- Assisted customers with inquiries regarding products and services.
- Escalated unresolved issues to higher levels when necessary.
- Answered customer questions accurately and promptly.
- Answered questions from customers that came in through the company's online chat feature.
- Provided technical support to customers through live chat and email.
Appointment Setter
Sunpro solar
Remote, FL
01.2021 - 01.2022
- Scheduled and confirmed appointments.
- Scheduled appointments for customers based on their availability.
- Provided information regarding services and policies.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Made phone calls and sent emails to establish leads.
- Called no shows and cancellations to reschedule.
- Followed up with customers after scheduled appointments were completed.
- Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
Customer Service Representative
MCI Careers
Perry, FL
01.2021 - 06.2021
SunproVystar
- Customer service appointment scheduler for Covid vaccinations an site info contact center
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
PCA Personal Care Assistant
Marshall health an rehab
Perry, FL
12.2020 - 03.2021
- Caregiving for patients assist with hygiene an day to day living care as well as feeding meal prep an one on one care for dementia patients
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Maintained accurate records of client care services provided on a daily basis.
Security Officer
U.S. Security Associates, Inc.
Jacksonville, FL
06.2013 - 12.2018
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored surveillance cameras and responded to suspicious activity.
- Responded to alarms and conducted investigations as required.
Secretary
Appliance Doctor
Miami, FL
06.2012 - 10.2014
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
Front Desk and Cashier
DELUXE CLEANERS
Jacksonville, FL
09.2013 - 01.2014
- Cashier an front desk customer service
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Education
High school or equivalent -
Miami Edison Senior High School
06.2012
Associate's degree - Accounting
Liberty University
Skills
- Security
- Data Entry
- Computer Operation
- Computer Literacy
- Communication Skills
- Microsoft Excel
- Microsoft Word
- Customer Service
- Phone Etiquette
- Microsoft Outlook
- Clerical Experience
- Administrative Experience
- Order Entry
- Office Administration
- Windows
- Typing
- Microsoft Office
- Leadership
- Computer Skills
- Organizational Skills
- Front Desk
- Troubleshooting
- Live Chat
- HIPAA
- Adobe Acrobat
- Customer support
- Operating Systems
- Cold Calling
- Account Management
- Dementia Care
- Home Care
- Alzheimer's Care
- Meal Preparation
- Office Management
- Senior Care
- Call center
- Banking
- Caregiving
- CRM software
- Google Docs
- Driving
Certification
- Security Officer, 02/01/11, D-3008323
- CPR Certification, BLS CPR
- Health Insurance License, Present
Additional Information
Computer literate, Communication Skills, Fast Learner, Organizational Skills, Detail and Customer Service Oriented, Dedicated
Timeline
Licensed Insurance Agent
Peopleshare
07.2023 - 12.2023
Admissions Consultant
Liberty University
04.2023 - 09.2023
Home Health Aide
Hopewell Health Centers, Inc.
08.2022 - 05.2023
Member Specialist
Vystar credit union
02.2022 - 11.2022
Chat Agent
STARTEK
01.2021 - 02.2022
Appointment Setter
Sunpro solar
01.2021 - 01.2022
Customer Service Representative
MCI Careers
01.2021 - 06.2021
PCA Personal Care Assistant
Marshall health an rehab
12.2020 - 03.2021
Data Entry
Write on title
02.2018 - 03.2023
Front Desk and Cashier
DELUXE CLEANERS
09.2013 - 01.2014
Security Officer
U.S. Security Associates, Inc.
06.2013 - 12.2018
Secretary
Appliance Doctor
06.2012 - 10.2014
High school or equivalent -
Miami Edison Senior High School
Associate's degree - Accounting
Liberty University