Artianna Wiggins
Tampa,FL
Summary
Multifaceted professional with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Customer Service Representative
Tripple AAA
WFH
06.2022 - Current
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Engaged clients in person and over phone to answer questions and address complaints.
- Planned schedules and workflows based on expected customer demands.
- Cross-trained and provided backup support for organizational leadership.
- Delivered prompt service to prioritize customer needs.
Contact Center Representative
GURMAN Trucking INC
Remote
10.2021 - 06.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
Scheduling Coordinator
Cornerstone freight
Work From Home
09.2020 - 09.2021
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Customer Service Dispatcher
TransAm Trucking
(Contract)
02.2020 - 09.2020
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled and organized delivery routes.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Insurance Claims Specialist
BPC Plasma Inc
06.2017 - 02.2020
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Verified patient insurance coverage and benefits for medical claims.
- Identified and resolved discrepancies between patient information and claims data.
- Responded to correspondence from insurance companies.
- Reviewed provider coding information to report services and verify correctness.
Data Entry Processor
Russell Learning Academy
02.2014 - 06.2017
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Built and maintained tracking databases for variety of measuring aspects.
- Produced monthly reports with advanced Excel spreadsheet functions.
Education
High School Diploma -
East Bay High School
Gibsonton, FL06-2013
Skills
- Administrative Support
- Team Member Training
- Written and Oral Communication
- Customer Needs Assessment
- Route Navigation
- Data Entry
- Service Coordination
- Verifying Coverage
- Emergency Response
- Dispatch Software
- Customer File Maintenance
- Team Work Scheduling
- Appointment Setting
- Data Analysis
- Order Fulfillment
- Problem-Solving
- Attention to Detail
- Customer Service
- Call Management
- Credit Card Processing
- Work Prioritization
- Multitasking and Organization
- Technical Proficiency
- Critical Thinking
- Problem-Solving Abilities
- Document Control
- Process Optimization
- Client Relations
- Quality Control
- Documentation
Certification
- CPR Certification
Timeline
Lead Customer Service Representative
Tripple AAA
06.2022 - Current
Contact Center Representative
GURMAN Trucking INC
10.2021 - 06.2022
Scheduling Coordinator
Cornerstone freight
09.2020 - 09.2021
Customer Service Dispatcher
TransAm Trucking
02.2020 - 09.2020
Insurance Claims Specialist
BPC Plasma Inc
06.2017 - 02.2020
Data Entry Processor
Russell Learning Academy
02.2014 - 06.2017
High School Diploma -
East Bay High School
- CPR Certification
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