Articia Moultrie
Fontana,CA
Summary
Excellent communicator with 20 years in a demanding call center environment as a Customer Service Representative. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Competent Accounts Receivable Specialist bringing 1 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
22
22
years of professional experience
Work History
Credit Collections/ Account Receivables
Envistaco
07.2022 - Current
- Contacted customers to discuss late payments and options for remitting amounts due.
- Matched purchase orders with invoices and recorded necessary information.
- Utilized Microsoft Excel, and Oracle software to manage invoices and payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Utilized Microsoft Excel, Oracle software to manage invoices and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
Customer Service Specialist
Answernet
10.2020 - Current
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer comments and questions via Live Chat during shifts.
- Answer over 20 called per day
Loan Processor/Customer Service Representative
Entech
05.2019 - 11.2021
- Developed prospects for new loans by conducting 20 cold calls weekly
- Answer incoming customer inquiries.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Reviewed and validated details of loan applications and closing documentation.
Customer Service Representative
Best Choice ProductseCommerce
07.2017 - 04.2019
- Answered incoming calls and worked effectively with customers over the phone, by email or chat to identify there needs. Able to handle heavy calls. 0- 300 call per day
- Responds to customer inquires regarding orders, billing inquiries and technical problem notifications.
- Documents customer trouble reports in trouble ticketing system and escalates according to established standard operating procedures.
- Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department.
- Answered product and service questions, suggesting other offerings to attract potential customers
Customer Service Representative
Nextel / Sprint
09.2001 - 05.2015
- Run credit for new Customer Set up accounts for dealers Review Accounts to determine if additional lines can be add to account .Finance Department Escalations PAYMENT SPEC III Log all work activities in multiple computer systems in order to accurately reflect all actions taken and/ or to document information received from customer.
- Managed over 100 customer call per day
- Identify issues, and log problem tickets, in order to ensure that problems are handled in timely fashion.
- Handle incoming calls and take payments on collection accounts.
- Provide quality customer service while reducing delinquency.
- Take escalations from other agents and mediate problems within t scope of Nextel guidelines.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Caffey High School
Ontario, CA06.1991
Skills
- Customer Service/Call Center Operations Experience
- Multi System Knowledge Oracle, CRM, Salesforce, As400, Microsoft Office
- Remote Work for Home
- Effective Written and Verbal Communication Via phone, email and chat
- Ability to analyze/resolve problems and adapt to change
- Product and Service Solutions
- Customer Retention Strategies
- Inbound and Outbound Calling
- Software Proficiency
- Multitasking Abilities
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Credit Collections/ Account Receivables
Envistaco
07.2022 - Current
Customer Service Specialist
Answernet
10.2020 - Current
Loan Processor/Customer Service Representative
Entech
05.2019 - 11.2021
Customer Service Representative
Best Choice ProductseCommerce
07.2017 - 04.2019
Customer Service Representative
Nextel / Sprint
09.2001 - 05.2015
High School Diploma -
Caffey High School