Artie Arnold
Douglasville,GA
Summary
Highly organized Shipping and Receiving Clerk with comprehensive understanding of logistics, shipping protocols, and inventory control. Demonstrated ability to reconcile shipment orders, prepare invoices, and manage vendor relations effectively. Leveraged skills in problem-solving and time management to streamline operations and improve efficiency in previous roles. Strong team player with a knack for clear communication and prioritizing tasks under pressure.
Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.
Hardworking professional with extensive background making valuable contributions in settings. Detail-oriented professional delivering effective records maintenance and shipping coordination.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Shipping and Receiving Clerk
ResMed
Lithia Springs, Georgia
10.2022 - Current
- Monitored merchandise received and shipped from facility in computer system.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Prepared documentation to track and report on damaged or missing items.
- Monitored inventory levels and re-ordered supplies when necessary.
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
- Inspected incoming and outgoing shipments for accuracy and damage.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Processed returns efficiently according to company policies and procedures.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Received incoming shipments and verified contents against packing slips.
- Maintained inventory of shipping materials and supplies.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
- Performed regular cycle counts to maintain accurate inventory records.
- Operated computers to access information related to shipping activities.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Customer Service Manager
Walmart
Decatur,, GA
09.2014 - 11.2022
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated and authenticated returns, exchanges and voids.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed policies and procedures related to customer service operations.
- Monitored phone calls to provide feedback and coaching.
- Resolved customer inquiries and complaints requiring management-level escalation.
Cashier
Lowes Home Improvment
Atlanta, GA
04.2013 - 10.2014
- Checked personal identifications during alcohol and tobacco sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Verified customer age requirement for alcohol or tobacco purchases.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Used suggestive selling techniques to promote add-on sales.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Welcomed customers, offering assistance to help find store items.
- Helped with purchases and signed customers up for rewards program.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
High School Diploma -
Mays High School
Atlanta, GA05-2008
Skills
- Merchandise staging
- Materials transportation
- Shipping and receiving
- Shipping and receiving tracking
- Product knowledge
- Records management
- Teamwork and cooperation
- Package handling
- Inventory management
- Time management
- Punctual and reliable
- Customer RMA management
Timeline
Shipping and Receiving Clerk
ResMed
10.2022 - Current
Customer Service Manager
Walmart
09.2014 - 11.2022
Cashier
Lowes Home Improvment
04.2013 - 10.2014
High School Diploma -
Mays High School