Artie Galvez
Riverside,IL
Summary
Proven leader in hospitality management, excelling in team leadership and exceptional customer service, as demonstrated at McCormick and Schmick's Streamlined operations, enhancing customer satisfaction and loyalty. Expert in health and safety, with a knack for multitasking in high-volume settings. Achieved significant improvements in staff training and inventory management, ensuring a clean, safe, and welcoming environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bar Manager
El Santo Cantina
03.2024 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a Bar menu including exact recipes and procedures.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory management for optimal stock levels and reduced waste.
Bartender
Fat Rosie's
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Server Manager
McCormick & Schmick's Seafood & Steaks
08.2022 - 01.2024
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Manager
Mi Tierra Mexican Restaurant
06.2019 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Riverside Brookfield High School
Brookfield, IL05.2020
Skills
- Team Leadership
- Health and safety
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Strong multitasking
Certification
- Food Safety Manager Certificate
- Basset
- Food Handler
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bar Manager
El Santo Cantina
03.2024 - Current
Bartender
Fat Rosie's
08.2023 - Current
Server Manager
McCormick & Schmick's Seafood & Steaks
08.2022 - 01.2024
Assistant Manager
Mi Tierra Mexican Restaurant
06.2019 - 08.2022
High School Diploma -
Riverside Brookfield High School
- Food Safety Manager Certificate
- Basset
- Food Handler
Similar Profiles
Maggie SchuckenbrockMaggie Schuckenbrock
Hostess/Busser at Santo Cantina & CocinaHostess/Busser at Santo Cantina & Cocina
Elizabeth AustinElizabeth Austin
Bartender at Santo Cantina & CocinaBartender at Santo Cantina & Cocina
Maggie SchuckenbrockMaggie Schuckenbrock
Restaurant Hostess at Santo Cantina And CocinaRestaurant Hostess at Santo Cantina And Cocina