ARTIKA ARCHANA SINGH
ELK GROVE,CA
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
17
17
years of professional experience
Work History
Key Account Manager
E & J Gallo (Gallo Glass Company)
2019.01 - Current
- Evaluate customer forecast, inventory, depletions and orders to proactively address demand and supply issues
- Establish and nurture customer partnerships and service standards (minimize out of stocks and maximize value-added activity)
- Manage all aspects of incoming customer orders and inquiries regarding the organization's products and services.
- Respond efficiently and effectively to internal and external customer correspondence through telephone, email or formal written communication.
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
- Leveraged strategic planning to penetrate key accounts.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Worked independently with minimal supervision.
- Contributed to team objectives in fast-paced environment.
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Exceptional computer skills
- Trained new employees on customer service and organizing strategies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
Training Coordinator
Gallo Glass Company
2017.04 - 2018.12
- Enter and update learning and development scheduled offerings in the Learning Management System
- Subject matter expert (SME) for the LMS
- Leverage the LMS for assigning training to personnel both individually and utilizing assignment profiles/Curricula.
- Support the Safety training of shift trainers within the company; creates timelines to execute training and implementation
- Support requests to meet department training needs; ensures that corporate training policies and procedures are implemented into department specific trainings
- Collaborate with corporate training to ensure proper maintenance of the LMS
- Liaised between trainers and course participants.
- (Having LMS forum meetings once a month.)
- Contact contractor to verify scheduling; validates cost adjustments, and ensures that objectives are aligned
- (CPR/ Environmental & Safety trainings)
- Develop and maintain training reports, utilizing the LMS
- Conduct New Hire Orientation training as needed
- Support with Warehouse/ Packing training
- Provide administrative oversight and technical support to the Gallo Glass Training department
- Execute Safety Compliance DSTC trainings, (Five trainings that are required annually)
- Support with Warehouse New Hire- Equipment Operators (Training Calendar, Evaluations and get materials ready for 38 training days)
- Respiratory Protection program owner- Trained to certify employees for fit-test to use Respirator
- Train- The-Trainer, Instructional Design Courses– Langevin Learning Services.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Compiled training handbook and related course materials.
Training Assistant
Kelly Services, Gallo Winery
2016.10 - 2017.03
- Provided support in updating Enrollment sheets for Trainings available to employees for Gallo University
- Provided administrative support to facilitators and candidates that are seeking to enroll for training courses
- Created Timelines to execute trainings for Gallo University
- Entered and Updated Learning and Development statuses using LMS
- Supported with Logistics of Managerial and Supervisors series training
- Created and revising of training decks and workbooks using Microsoft PowerPoint, PDF's and Adobe Pro and InDesign
- Created of surveys, collecting and analyzing of data
- Partnered with CSUS Turlock to coordinator trainings of Corporate Athlete courses
- Updated Calendar invites and send pre-work assignments for enrolled candidates
- Prepared materials for skills development classes.
- Evaluated training delivery methods to optimize effectiveness.
- Used surveys, focus groups and interviews to assess and determine training needs.
- Filed, organized and archived training materials to support future training sessions.
- Coordinated day-to-day administration and logistics of face-to-face and online training courses.
Bank Teller
WestAmerica Bank
2014.10 - 2015.01
- Promoted and sold the bank's services and products while providing quality customer service to customers from Ceres, Modesto and Livermore branches
- Adhered to the Bank's 5 points of service to provide assistance to customers within one minute
- Cross Sold products and services such as credit cards, Checking and savings accounts to clients Performed variety of banking transactions with a high degree of accuracy, including receiving deposits, cashing checks, and processing other financial requests from customers
- Followed security and control protocols to ensure bank assets and customers were always safe
- Provided support to the CSM in all facets of branch operations including beginning and end of day tasks, processing Branch Capture, cash ordering and shipping, daily, monthly and annual certifications, balancing the ATM and Vault a well as compliance with Audit standards
- Composed and drafted all outgoing correspondence and reports for managers.
Replenishment Executive Team Leader
Target Riverside
2006.09 - 2014.03
- Managed and prioritized workload, ensuring each process was properly sequenced including pretie, push, autofill, backstock, research and CAF to meet weekly goals of 90% GREEN
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
- Reviewed and approved individual division budgets, fiscal reports, proposed activities and staffing level impacting department budget.
- Educated team on how to drive profitability sales by reducing damaged products while unloading trucks
- Met weekly with Store Facility Technicians (SFTs) to review Walk The Vibe results and ensure maintenance standards were met, using Facilities Management reports and guest response cards
- Ensured SFTs communicated and influenced vendors to drive results and held them accountable to resolve issues using Local Vendor Management processes, escalating to management as needed.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Built relationships with team members to encourage willingness to address concerns and issues.
Education
Master's - Business Administration
University of Phoenix
Tempe, AZ05.2020
Bachelor of Science - Organizational Communication Studies
California State University
Sacramento, CA05.2015
Associate of Arts - Business Administration
Consumes River College
Sacramento, CA2011
Skills
- Organizational skills/multi-tasking ability
- Understanding client's business and needs
- Project planning
- Company and customer expertise
- Quality assurance
- HIPAA compliance
- Account Management
- Business Development
- Customer Service and Assistance
- Retail Knowledge
- Web Portals
- Standards Administration
Languages
Hindi
Native or Bilingual
Timeline
Key Account Manager
E & J Gallo (Gallo Glass Company)
2019.01 - Current
Training Coordinator
Gallo Glass Company
2017.04 - 2018.12
Training Assistant
Kelly Services, Gallo Winery
2016.10 - 2017.03
Bank Teller
WestAmerica Bank
2014.10 - 2015.01
Replenishment Executive Team Leader
Target Riverside
2006.09 - 2014.03
Master's - Business Administration
University of Phoenix
Bachelor of Science - Organizational Communication Studies
California State University
Associate of Arts - Business Administration
Consumes River College
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