Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
17
17
years of professional experience
Work History
Key Account Manager
E & J Gallo (Gallo Glass Company)
01.2019 - Current
Evaluate customer forecast, inventory, depletions and orders to proactively address demand and supply issues
Establish and nurture customer partnerships and service standards (minimize out of stocks and maximize value-added activity)
Manage all aspects of incoming customer orders and inquiries regarding the organization's products and services.
Respond efficiently and effectively to internal and external customer correspondence through telephone, email or formal written communication.
Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
Leveraged strategic planning to penetrate key accounts.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Monitored service after sale and implemented quick and effective problem resolutions.
Worked independently with minimal supervision.
Contributed to team objectives in fast-paced environment.
Prioritized tasks and projects to meet tight deadlines.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Set and achieved company defined sales goals.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Exceptional computer skills
Trained new employees on customer service and organizing strategies.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Attended monthly sales meetings and quarterly sales trainings.
Training Coordinator
Gallo Glass Company
04.2017 - 12.2018
Enter and update learning and development scheduled offerings in the Learning Management System
Subject matter expert (SME) for the LMS
Leverage the LMS for assigning training to personnel both individually and utilizing assignment profiles/Curricula.
Support the Safety training of shift trainers within the company; creates timelines to execute training and implementation
Support requests to meet department training needs; ensures that corporate training policies and procedures are implemented into department specific trainings
Collaborate with corporate training to ensure proper maintenance of the LMS
Liaised between trainers and course participants.
(Having LMS forum meetings once a month.)
Contact contractor to verify scheduling; validates cost adjustments, and ensures that objectives are aligned
(CPR/ Environmental & Safety trainings)
Develop and maintain training reports, utilizing the LMS
Conduct New Hire Orientation training as needed
Support with Warehouse/ Packing training
Provide administrative oversight and technical support to the Gallo Glass Training department
Execute Safety Compliance DSTC trainings, (Five trainings that are required annually)
Support with Warehouse New Hire- Equipment Operators (Training Calendar, Evaluations and get materials ready for 38 training days)
Respiratory Protection program owner- Trained to certify employees for fit-test to use Respirator
Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Compiled training handbook and related course materials.
Training Assistant
Kelly Services, Gallo Winery
10.2016 - 03.2017
Provided support in updating Enrollment sheets for Trainings available to employees for Gallo University
Provided administrative support to facilitators and candidates that are seeking to enroll for training courses
Created Timelines to execute trainings for Gallo University
Entered and Updated Learning and Development statuses using LMS
Supported with Logistics of Managerial and Supervisors series training
Created and revising of training decks and workbooks using Microsoft PowerPoint, PDF's and Adobe Pro and InDesign
Created of surveys, collecting and analyzing of data
Partnered with CSUS Turlock to coordinator trainings of Corporate Athlete courses
Updated Calendar invites and send pre-work assignments for enrolled candidates
Prepared materials for skills development classes.
Evaluated training delivery methods to optimize effectiveness.
Used surveys, focus groups and interviews to assess and determine training needs.
Filed, organized and archived training materials to support future training sessions.
Coordinated day-to-day administration and logistics of face-to-face and online training courses.
Bank Teller
WestAmerica Bank
10.2014 - 01.2015
Promoted and sold the bank's services and products while providing quality customer service to customers from Ceres, Modesto and Livermore branches
Adhered to the Bank's 5 points of service to provide assistance to customers within one minute
Cross Sold products and services such as credit cards, Checking and savings accounts to clients Performed variety of banking transactions with a high degree of accuracy, including receiving deposits, cashing checks, and processing other financial requests from customers
Followed security and control protocols to ensure bank assets and customers were always safe
Provided support to the CSM in all facets of branch operations including beginning and end of day tasks, processing Branch Capture, cash ordering and shipping, daily, monthly and annual certifications, balancing the ATM and Vault a well as compliance with Audit standards
Composed and drafted all outgoing correspondence and reports for managers.
Replenishment Executive Team Leader
Target Riverside
09.2006 - 03.2014
Managed and prioritized workload, ensuring each process was properly sequenced including pretie, push, autofill, backstock, research and CAF to meet weekly goals of 90% GREEN
Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
Reviewed and approved individual division budgets, fiscal reports, proposed activities and staffing level impacting department budget.
Educated team on how to drive profitability sales by reducing damaged products while unloading trucks
Met weekly with Store Facility Technicians (SFTs) to review Walk The Vibe results and ensure maintenance standards were met, using Facilities Management reports and guest response cards
Ensured SFTs communicated and influenced vendors to drive results and held them accountable to resolve issues using Local Vendor Management processes, escalating to management as needed.
Recruited and hired talented individuals bringing depth and experience to organization.
Mentored employees to help improve skills and enable team members to become peak performers on job.
Built relationships with team members to encourage willingness to address concerns and issues.
Education
Master's - Business Administration
University of Phoenix
Tempe, AZ
05.2020
Bachelor of Science - Organizational Communication Studies
California State University
Sacramento, CA
05.2015
Associate of Arts - Business Administration
Consumes River College
Sacramento, CA
2011
Skills
Organizational skills/multi-tasking ability
Understanding client's business and needs
Project planning
Company and customer expertise
Quality assurance
HIPAA compliance
Account Management
Business Development
Customer Service and Assistance
Retail Knowledge
Web Portals
Standards Administration
Languages
Hindi
Native or Bilingual
Timeline
Key Account Manager
E & J Gallo (Gallo Glass Company)
01.2019 - Current
Training Coordinator
Gallo Glass Company
04.2017 - 12.2018
Training Assistant
Kelly Services, Gallo Winery
10.2016 - 03.2017
Bank Teller
WestAmerica Bank
10.2014 - 01.2015
Replenishment Executive Team Leader
Target Riverside
09.2006 - 03.2014
Master's - Business Administration
University of Phoenix
Bachelor of Science - Organizational Communication Studies
California State University
Associate of Arts - Business Administration
Consumes River College
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