ARTINA (TINA) RUFFIN
Clayton,North Carolina
Summary
Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
WakeMed Health and Hospital
Raleigh, NC
06.2019 - Current
- Provide administrative support to the executive team, including scheduling meetings and managing calendars.
- Plan special events and celebrations by coordinating catering services, securing locations, designing invitations, and handling decorations.
- Enter data into spreadsheets using Microsoft Excel or other similar programs.
- Create and publish reports for Heart & Vascular and ICU leadership.
- Collaborate with the American Heart Association to successfully organize the Heart Walk fundraiser.
- Update contact lists regularly when changes occur in employee status or contact information.
- Greet visitors in a professional manner, responding to inquiries and directing them to appropriate location.
- Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Organize and maintain filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinateand schedule meetings, including room reservations, catering, and technical setup, for seamless execution.
Administrative Assistant
Envision Science Academy
Wake Forest, NC
06.2016 - 06.2019
- Maintained organized substitute system by assigning substitutes to classrooms based on their qualifications and availability.
- Implemented efficient systems to manage volunteer training, tracking and approval.
- Managed and updated the inventory of school supplies effectively.
- Collaborated on the planning and execution of various school events.
- Effectively utilized various modes of communication, such as email, phone, and face-to-face interactions, to engage with parents and visitors.
- Ensured accurate dispensing of medication according to physicians' directives
- Offered aid and assistance to sick or injured students.
- Managed the organization of parent pickup during afternoon carpool.
Executive Assistant
Alfred Williams & Company
Raleigh, NC
04.2015 - 04.2016
- Streamlined administrative responsibilities for Owner, President, CFO, VP of Marketing and VP of Operations.
- Served as a liaison for executives, ensuring seamless interaction with clients.
- Facilitated all aspects of executive staff travel coordination by arranging flights, hotel accommodations, rental cars as well as organizing restaurant reservations and conference registrations.
- Effectively addressed various requests and queries.
- Handled reception duties by efficiently managing call intake and message distribution.
- Efficiently organized and prioritized executive schedules ensuring effective time management.
- Developed and efficient documentation and filing system.
Welcome Center Specialist
Kerr Family YMCA
Raleigh, NC
06.2013 - 06.2014
- Advised members of activities and programs such as; nutrition, fitness, childcare, before and after school care, summer camp, track out, military membership, financial assistance, corporate memberships and membership status.
- Certified payment and registration for selected programs by members and non-members.
- Enhanced efficiency of paperwork processing at Welcome Center by conducting audits.
- Dedicated efforts to assist with soliciting donations for the annual fund raising campaign of 'We Build People'.
- Assisted in hiring welcome center staff and provided continuous support throughout their initial training period.
Membership Administrator
Kerr Family YMCA
Raleigh, NC
12.2008 - 06.2013
- Managed processing of new memberships, membership changes, and payment transactions including upgrades, downgrades, and cancellations.
- Generated detailed financial statements and facility usage reports, ensuring accurate assessments for membership renewal and insurance compliance.
- Efficiently tracked NSF for monthly drafts, promptly notifying members of declined credit cards, ensuring timely resolutions
- Checked membership paperwork at Welcome Center utilizing Personify software.
- Achieved customer satisfaction by promptly addressing and resolving any membership complaints, elevating concerns when needed.
- Analyzed applications of prospective financial assistants to determine eligibility criteria for approval.
Welcome Center Administrator
Kerr Family YMCA
Raleigh, NC
03.2007 - 12.2008
- Developed and maintained monthly Welcome Center work schedules to ensure adequate staffing.
- Conducted interviews and facilitated onboarding of new employees.
- Contributed to the organization of monthly Welcome Center staff meetings and generated meeting minutes for distribution.
- Ensured the accuracy of information provided on member comment cards, member kiosk, and front desk information station.
- Managed inventory, supplies, signage, informational flyers and program receipts.
- Utilized 'Members Only' software to input member details and enroll in YMCA programs.
Education
Graduated in office Technology and Data Processing -
Electronic Computer Programming Institute (ECPI)
Norfolk, VASkills
- Multitasking
- Excellent communication skills
- Travel coordination
- Digital archiving
- Spreadsheet management
- Meeting planning
- Minute taking
- Calendar management
- Office administration
- Credit and collections
- Senior leadership support
- Microsoft Office Suite
- Excel spreadsheets
- Presentation Preparation
- Self-starter
- Travel administration
- Financial aid application review
- Event Coordination
Timeline
Administrative Assistant
WakeMed Health and Hospital
06.2019 - Current
Administrative Assistant
Envision Science Academy
06.2016 - 06.2019
Executive Assistant
Alfred Williams & Company
04.2015 - 04.2016
Welcome Center Specialist
Kerr Family YMCA
06.2013 - 06.2014
Membership Administrator
Kerr Family YMCA
12.2008 - 06.2013
Welcome Center Administrator
Kerr Family YMCA
03.2007 - 12.2008
Graduated in office Technology and Data Processing -
Electronic Computer Programming Institute (ECPI)
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