Artisha Mukes
Aubrey,TX
Summary
With over 24 years of experience, I am a highly motivated and experienced healthcare management professional. I bring a healthcare training and quality assurance background in a rapidly evolving healthcare environment. My transitional talent enables me to guide personnel through change. Additionally, I am well-versed in widely used computer software, healthcare processes, terminologies, sales, and document processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Office Manager
Integrative Medical of Coppell
Coppell, TX
10.2023 - Current
- Participated in various committees related to healthcare administration or policy making.
- Organized meetings between physicians and other healthcare professionals as needed.
- Monitored inventory levels of supplies used in the clinic on a regular basis.
- Prepared documents necessary for insurance claims processing.
- Provided guidance and support to staff regarding daily tasks, job responsibilities and goals.
- Maintained a clean and organized workspace to ensure efficient workflow.
- Collaborated with external vendors in order to maintain quality services at an affordable rate.
- Ensured compliance with all applicable regulations, policies, procedures and standards.
- Conducted regular performance reviews with staff members to ensure optimal productivity levels were maintained.
- Responded promptly to inquiries from patients, vendors or other stakeholders.
- Reviewed financial statements regularly to identify areas of improvement in cost control measures.
- Assisted with budgeting activities such as forecasting costs, preparing reports and tracking expenses.
- Served as a liaison between the clinical office and other medical facilities when needed.
- Analyzed medical records for accuracy and completeness prior to filing or submitting them for reimbursement purposes.
- Managed PTO by approving, denying and processing requests.
- Created weekly and monthly reports on key performance indicators related to the clinic's operations.
- Provided oversight for inventory management of medical supplies, equipment and medications.
- Resolved customer complaints regarding clinical services in a timely manner.
- Developed patient care protocols to ensure that all patients received appropriate medical care.
- Reviewed insurance claims for accuracy prior to submission for payment processing.
- Established policies and procedures for efficient front desk operations at the clinic.
- Coordinated patient referrals to specialists or other healthcare providers as needed.
- Monitored daily operations of the clinic, including appointment scheduling, triage, billing and collection activities.
- Ensured compliance with HIPAA regulations related to patient privacy and confidentiality.
Medical Office Manager
Boomin Body Spa
The Colony, TX
12.2020 - Current
- Develops and implements office policies and procedures
- Made critical financial decisions by collecting, tracking, and correcting company's financial records
- Selling the company's holistic health products, while providing other pertinent weight loss and health advice
- Making appointments with physicians and other medical experts to promote holistic health provides while obtaining expert advice
- Developing an extensive understanding of company medications to make sure it's ok for clients to add with their daily prescribed medications
- Establishing and preserving positive business relationships with clients to promote repeat business
- Following up on leads the company has generated
- Putting together presentations for prospective clients
- Investigating the medicines of rival companies and each one's market performance
- Keeping up with new advances in the medical industry to assess how they might affect the company's business strategies
- Reviewing sales performance and writing reports
- Develop and implement brand strategies to provide a unified marketing message
- Auditing quality and assurance
- In charge of accounts receivable and payable
- Payroll
- Financial reporting and controls
- Oversees all financial operations, including billing and coding
- Supervises, trains, and evaluates administrative staff
- Sets the staffing schedule
- Hires and onboards new administrative staff
- Ensures that customer service standards are met
- Works with executives to set goals, objectives, and budgets
- Makes sure regulations, guidelines, and standards are followed
- Uses popular software for electronic medical records (EMR), billing, scheduling, and payroll software.
Population Healthcare Manager
USMD/UHC/WellMed
Irving, TX
10.2015 - 03.2019
- Develops and implements office policies and procedures
- Oversees all financial operations, payroll, excel spreadsheets, and quick books, including billing and coding
- Supervises, trains, and evaluates administrative staff
- Sets the staffing schedule and approves paid time off
- Hires and onboards new administrative staff
- Ensures that customer service standards are met
- Collaborates with nurses, doctors, and executives
- Works with executives to set goals, objectives, and budgets
- Makes sure regulations, guidelines, and standards are followed
- Uses popular software for electronic medical records (EMR), billing, scheduling, and payroll software
- Monitor, evaluate, and record training activities or program effectiveness
- Managed and trained 26 clinics in DFW
- Supervised employees, review and submit timesheets and PTO request
- Conducted annually employee reviews
- Offer specific training programs to help staff maintain or improve job skills
- Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers
- Develop alternative training methods if expected improvements are not seen
- Train the providers and their staff on erg and documentation, by performing hands-on one-on-one or group training, audit charts for HCC and RAF codes
- Train staff on in-house medical procedures based on CMS guidelines: Quality Star Measures, FOC and SDS.
- Interpreted policy changes from regulatory agencies such as CMS or Joint Commission.
- Managed projects related to accreditation processes or other quality improvement initiatives.
- Addressed customer complaints promptly in order to maintain positive relationships with stakeholders.
- Conducted regular staff meetings to discuss safety protocols and quality assurance initiatives.
- Provided guidance and support to clinical staff regarding best practices in delivering quality healthcare services.
Education
Certification in Medical Technology -
Texas Laser Institute
10.2020
Bachelor of Science in Healthcare Management -
COLORADO TECH
08.2018
Forensic Science-CSI -
Ashworth
01.2014
License Practical Nurse in Nursing -
Career Point College
05.2007
Certified Medical Assistant in Medical Assistant -
Career Point College
10.2006
Medical Office Assistant And Coding - Medical Coding
Career Point College - Tulsa
Tulsa, OK01-2003
Skills
- MEDICAL RECORDS
- EMR
- CODING
- AUDITING
- Office Management
- ACLS
- Management
- Outlook
- Healthcare
- Microsoft Word
- Microsoft Excel
- Medical Billing & Coding
- Medical Manager
- Training & Development
- CPR
- Payroll
- Documentation
- Scheduling
- Receptionist
- Time Management
- Experience Administering Injections
- Healthcare Management
- Practice Management
- Athenahealth
- eClinical Works
- Cerner
- Allscripts
- NextGen
- Epic
- Amazing Charts
- ICD-10
- Medical Coding
- Medical Office Experience
- Anatomy Knowledge
- Patient Care
- Triage
- Phlebotomy
- Medical Terminology
- ICD-9
- Medical Scheduling
- HEDIS
- Supervising Experience
- Employee Orientation
- Clerical Experience
- HIPAA
- Managed Care
- Transcription
- Laboratory Experience
- Patient monitoring
- Medical office management
- Leadership
- Recruiting
- Accounting
- Vendor Relationship Management
- Emergency preparedness planning
- Budgeting and financial planning
- Professionalism and Ethics
- Insurance Verification
- Staff Supervision and Training
- Marketing and Promotions
- Appointment Scheduling
- Inventory Control and Ordering
- Patient Care Coordination
- Continuous Learning and Development
- Electronic Health Records Management
- Medical terminology proficiency
- Change Management Strategies
- Healthcare compliance
- Clinical Operations Management
- Performance Evaluation and Feedback
- Resource Allocation and Planning
- Quality Assurance and Improvement
- Process improvement initiatives
- HIPAA Regulations Expertise
- Public Relations and Networking
- Clinical Workflow Optimization
- Team Building and Leadership
- Recruitment and hiring
- Healthcare Regulations Understanding
- HIPAA Compliance
- Insurance Coordination
- Records Management
- Employee Training
- Medical terminology knowledge
- Patient Relations
- Report Writing
- Policy Management
- Budget Planning
- Staff Management
- Administrative Management
- Staff Scheduling
- Payroll Oversight
- Active Listening
Certification
- National Certified Medical Assistant
- BLS for Healthcare Providers
- CPR and AED Program
- Medical Office Assistant
- Certified Notary Public
Additional Information
Marketing, HR, payroll, career planning, and management, management fundamentals, EMR, EClinical Works, Centricity, Medic, NextGen, Athena, Excel, Microsoft Spread, Typing 45-50wpm, Conflict Resolution, Conflict resolution, Relationship, and team building, processing medical records, On the job trainer, WellMed, Medicare A and B experience, oral, written and customer service skills., ICD10 coding, chart auditing, quality management, administration in healthcare management, start and finish Intravenous therapy, Epic EMR
Groups
- Zeta Phi Beta Sorority, inc
- Zeta Phi Beta Sorority, Inc
Affiliations
- I am a member of Zeta Phi Beta Sorority, Incorporated
- I have over 1000 hours of community service
- I am part of the Zeta Phi Beta Sorority Step Team
Accomplishments
- I have made the dean list all 4 years of my degree program
- Received a leadership award of Excellence for patient safety
Timeline
Clinical Office Manager
Integrative Medical of Coppell
10.2023 - Current
Medical Office Manager
Boomin Body Spa
12.2020 - Current
Population Healthcare Manager
USMD/UHC/WellMed
10.2015 - 03.2019
Certification in Medical Technology -
Texas Laser Institute
Bachelor of Science in Healthcare Management -
COLORADO TECH
Forensic Science-CSI -
Ashworth
License Practical Nurse in Nursing -
Career Point College
Certified Medical Assistant in Medical Assistant -
Career Point College
Medical Office Assistant And Coding - Medical Coding
Career Point College - Tulsa