Artist Welch-Thornton
Philadelphia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Commercial Driver
AUTOZONE, INC
Philadelphia
12.2024 - Current
- Delivered goods to customers in a timely fashion while adhering to all traffic laws and regulations
- Performed pre-trip inspections to ensure the safety and functionality of the vehicle before each shift
- Adhered to company policies regarding load securement and weight distribution for safe transportation of cargo
Claims Support Representative
Metro Public Adjustment
Bensalem
04.2023 - 08.2024
- Scheduled adjuster appointments
- Resolved client issues and requests
- Maintained files within database
- Handled inbound and outbound communication and correspondence
Help Desk Analyst
C3I Solutions
Pittston
01.2022 - 05.2022
- Assist Sales Representatives with technical issues
- Review procedures with Representatives
- Ordered replacement items for Representatives when necessary
- Assist teammates with complicated technical issues
Customer Service Representative
MAXIMUS FEDERAL SERVICES
Pittston
02.2020 - 02.2021
- Answering phone and assisting appellants with reviewing appeals
- Documenting and updating appeals
- Adhering to KPI metrics including quality and performance
- Providing a warm customer service experience, during a challenging process
- Training incoming agents to properly handle calls in a satisfactory manner
Customer Service/Sales Representative
Coworx Staffing
Bethlehem
11.2015 - 12.2019
- Assist customers with sales and account inquiries
- Troubleshooting to resolve customer issues
- Adhere to KPI metrics including quality and performance
Education
Associate of Applied Science - Accounting
Wood Tobe-Coburn School
New York, NY 08.1998 - 06/2000
Some College (No Degree) -
William H. Maxwell High School
Brooklyn, NY 09.1994 -
Skills
- Microsoft Office
- Microsoft Powerpoint
- Sales Experience
- Confidential information handling
- Time management
- Web accessibility
- Office Management
- Help desk
- Multi-line phone systems
- Computer literacy
- Customer complaint resolution
- Office experience
- Microsoft Access
- Database management
- Salesforce
- Team management
- Account Reconciliation
- Computer skills
- Sales support
- Google Suite
- Cash handling
- Microsoft Excel
- Phone communication
- Upselling
- Avaya
- Appointment scheduling
- Active listening
- Data entry
- Conflict management
- Call center experience
- Sales
- SharePoint
- Communication skills
- Telemarketing
- Documentation review
- Email customer support
- Customer follow-ups
- Phone etiquette
- ServiceNow
- Customer service
- Computer operation
- Order entry
- Call monitoring
- SAP
- Public speaking
- Bank Reconciliation
- CRM software
- Technical troubleshooting support
- Windows
- Technical Proficiency
- Order processing
- Managing customer accounts
- Outbound calling
- VPN
- Training & development
- Direct sales
- Leadership
- Teamwork
- Microsoft Outlook
- Microsoft Word
- Inside sales
- QuickBooks
- Help Desk
- Conflict resolution
- Organizational skills
- Marketing
Timeline
Commercial Driver
AUTOZONE, INC
12.2024 - Current
Claims Support Representative
Metro Public Adjustment
04.2023 - 08.2024
Help Desk Analyst
C3I Solutions
01.2022 - 05.2022
Customer Service Representative
MAXIMUS FEDERAL SERVICES
02.2020 - 02.2021
Customer Service/Sales Representative
Coworx Staffing
11.2015 - 12.2019
Associate of Applied Science - Accounting
Wood Tobe-Coburn School
08.1998 - 06/2000
Some College (No Degree) -
William H. Maxwell High School
09.1994 -