Artrail Jackson
Customer service
Oakland,USA
Summary
Resourceful and detail-oriented hospitality professional with 2 years of experience in guest relations, security, and sales. 4 years in customer service all together. Proficient in customer service, team development, and conflict management. I possess a strong background in leadership and guest services. I'm outgoing and optimistic very energetic. I'm good at building and maintaining relationships, work well with others also good at amusing people. I've became more team oriented over time while also learning how to better my skills as an independent worker. I've always been a fast learner while also being able to teach others.
I love growing with others and creating a space for others to grow. I'm real big on generational improvement, especially when it comes to the Bay Area/Oakland. Being a part of numerous teams in all the different jobs I've done opened doors for more people skills and just in general interacting with new people, such as Doing VIP Tours for sport Celebrities and certain families at Six flags Discovery Kingdom, or me being a part of different sports teams like basketball, football, wrestling, etc.
Developed strong customer service and communication skills in high-paced team environment. Expertise in resolving conflicts and ensuring customer satisfaction while maintaining positive atmosphere. Seeking to apply these transferrable skills to new role that values exceptional service and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Guard
Securitas Security
10.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
Team Member
AMC Theatres
05.2024 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Reduced wait times for customers by implementing more efficient checkout process.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Security Officer
Allied Universal
08.2023 - 06.2024
- I work as a flex security guard performing different roles such as Fire watch/ Piracy/overnight site patrolling/ etc.
Guest Relations
Six Flags, Inc.
03.2022 - 04.2023
- I can verbally explain my accomplishments and key moments better than trying to write them.
- Ive handled the register for guest to purchase tickets and/or use the computer to find reserved tickets
- I handled lost and found which is part of ear my department responsibility’s were
- I had ran guest relation booths alone upselling season passes and other amenities to purchase or add on
- I’ve ensured that every guest I interacted with had a great introduction coming and and a great farewell leaving the park making sure people wanted to return
- However I do want to bring up the V.I.P Tour role I had a big part in.
- I was a tourist guide for VIP guest that want an out of the world experience there.
- The tour had me involve myself in a bunch of different activities and things like that with the guests.
- A lot more other things I've done to point out at six flags but the VIP tours was the best.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Issued tickets to customers and collected payment and fees for desired services.
Education
High School Diploma -
Ralph J Bunche Academy
Oakland, CA02.2020
Castlemont high school
Oakland, CA01.2019
Skills
- Sales
- Security
- Conflict Management
- Computer skills
- Guest Relations Experience
- Guest Services
- Customer Service
- Loss Prevention
- Computer skills
- Sports
- Cash Handling
- POS
- Communication Skills
- Front Desk
- Leadership
- Team development
- Verbal and written communication
- Punctuality
- Work ethic
- English fluency
- Emergency awareness
- Reliability
- Relationship building and management
- Staff management
- Multitasking and organization
- Time management
- Customer engagement
- Interactive communication skills
- Flexible schedule
- Integrity and honesty
- Basic math
- Crew leadership
- Resilience and persistence
- Willingness to learn
Certification
Guard Card
Additional Information
Conflict mediation Skills, A member of Youth Uprising, Communication, Athletic, Team builder, Community building skills, Counting, Enthusiastic, sports, Partnership, Creative, People person, Negotiating, Reading, Caring, Energetic, Optimistic, Planner
Willing To Relocate
- Las Vegas, NV
- California
- Oakland, CA
Assessments
- Security guard skills, Proficient, 03/01/24
- Customer focus & orientation, Proficient, 09/01/24
- Front desk associate, Proficient, 09/01/24
- Work style: Reliability, Proficient, 08/01/24
Timeline
Security Guard
Securitas Security
10.2024 - Current
Team Member
AMC Theatres
05.2024 - 08.2024
Security Officer
Allied Universal
08.2023 - 06.2024
Guest Relations
Six Flags, Inc.
03.2022 - 04.2023
High School Diploma -
Ralph J Bunche Academy
Castlemont high school
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