Artria Evans
Greenville,MS
Summary
Motivated professional experienced in tackling new challenges and adapting to diverse environments. Demonstrated strong work ethic and effective communication skills while quickly mastering new competencies. Committed to contributing to team success and supporting organizational objectives.
Overview
10
10
years of post-secondary education
12
12
years of professional experience
Work History
Hair Braider
Self Employed
Greenville, MS
01.2015 - Current
- Provided custom hair braiding services for diverse clientele and events.
- Prepared and braided hair for clients according to their individual needs and preferences.
- Researched and implemented the latest hair braiding techniques and styles.
- Educated clients on hair care practices to enhance braid longevity.
- Conducted consultations to assess client needs and style preferences effectively.
- Developed and maintained strong client relationships through excellent customer service.
- Managed scheduling and appointments to optimize service delivery efficiency.
- Maintained a clean and organized work environment for safe operations.
- Performed cleansing and blow-drying of clients' hair to prepare for styling services. clients' hair.
- Ordered necessary supplies from vendors to maintain inventory levels.
- Kept detailed records of services rendered and products used for each client.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Customer Service Representative
MACE
Greenville, MS
06.2015 - 12.2016
- Resolved customer complaints through effective communication and problem-solving.
- Handled high-volume calls while ensuring quality standards were met.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product inquiries and order processing.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Educated customers about product features and promotions effectively.
- Maintained accurate customer records in the company database.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided training and support to new customer service representatives.
- Collected deposits or payments and arranged for billing.
Education
BBA - Business Administration
Delta State University
Cleveland, MS 08.2016 - 08.2026
Greenville High School
Greenville, MSSkills
- Hair styling
- Client consultation
- Sanitation practices
- Appointment scheduling
- Customer service
- Exceptional customer service
- Effective communication
- Relationship building
- Problem resolution
- Time management
- Data organization
- Sales expertise
- Brand promotion
- Data entry
- Critical thinking
- Multitasking and organization
- Decision-making
- Highly motivated self-starter
- Reading comprehension
- Empathy and patience
- Empathy and patience
Timeline
BBA - Business Administration
Delta State University
08.2016 - 08.2026
Customer Service Representative
MACE
06.2015 - 12.2016
Hair Braider
Self Employed
01.2015 - Current
Greenville High School