ARTUR ABDULOV
New York
Summary
Technical Product Specialist with 4+ years of experience across CRM systems, ad tech operations, and transactional support. I currently work at TikTok where I help keep global billing and monetization systems running smoothly. My work covers everything from ad credit and fund issues to analytics access and billing options. I collaborate closely with Product Managers and RD (backend) teams to resolve bugs and suggest improvements. I’ve also helped build internal AI-powered bots that provide 24/7 support. I work globally with teams across North America, LATAM, EMEA, APAC, and ANZ — and I always aim to make processes cleaner, faster, and more scalable. Highly client-intensive experience, ensuring partner satisfaction and clear communication across various stakeholders.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Product Specialist
TikTok
12.2024 - Current
- I help troubleshoot and resolve ad credit issues, billing problems, and campaign spend discrepancies across TikTok’s global advertiser base.
- Manage advertiser access and permissions in both TikTok Business Center and Analytics Center.
- Regularly work with Product Managers in weekly syncs to suggest and test new features.
- Collaborate with RD to escalate and debug issues related to campaign tracking, billing flows, and platform logic.
- Support internal tooling efforts, including building and training AI-powered bots that offer 24/7 help for basic transactional issues.
- Monitor and review Salesforce data (Opportunities, revenue fields) to ensure accuracy and flag any gaps.
- Document processes, update internal wikis, and serve as a go-to contact for complex monetization questions.
- Provide ongoing client-facing support and partner engagement for issue resolution.
Salesforce Administrator
Verizon
11.2021 - 11.2024
- Built automated workflows using Flows and Process Builder for HR and Finance teams.
- Managed invoice processes and created dashboards to track outstanding payments.
- Handled permission sets and record access controls to align with internal policy.
- Trained users and wrote documentation to help teams navigate Salesforce features.
Junior Salesforce Administrator
Verizon
06.2021 - 11.2021
- Assisted with CRM maintenance, user management, and dashboard setup.
- Supported testing and data cleanup during new system launches.
Technical Recruiter / HR Specialist
Norsec Delta Projects
05.2020 - 06.2021
- Managed full-cycle recruiting for technical and business roles.
- Worked with hiring managers to define requirements and improve hiring workflows.
- Built candidate pipelines and helped fill roles across multiple departments.
Education
Bachelor of Arts - Translation Studies
Atyrau State University
Skills
Ad Tech & Monetization
- TikTok Business Center (user access, account ownership)
- Ad Credits, Coupons, and Vouchers
- Analytics Center (dashboards, datasets, permissions)
- Campaign setup support and revenue validation (QTD/Remaining/Total)
Transactions & Billing
- Invoices, billing options, funds, statements
- Spend tracking and reconciliation
- Contract and payment alignment
- Salesforce Opportunity and revenue issue investigation
AI & Automation
- Internal AI chatbot development for Tier-1 CRM support
- Contributing feedback to Large Language Model (LLM)-powered tools
- Process optimization with AI automation
Tools & Systems
- MMM (ByteDance internal CRM)
- Salesforce (Opportunities, Forecasts, Reports)
- JIRA, Confluence, Slack, Google Workspace
Team Collaboration
- Work directly with Product Managers to improve tooling and internal processes
- Partner with RD/Backend engineers to test, reproduce, and resolve bugs
- Global collaboration with Monetization Strategy & Ops teams (NA, LATAM, EMEA, APAC, ANZ)
- Coordinate with Sales and Finance for revenue and billing alignment
Other
- Fluent in Russian and English
- Strong communicator and problem-solver
- Comfortable working across different time zones and teams
Certification
- Salesforce Administrator
- Business Analysis Certification
- Software Testing for Beginners
Timeline
Technical Product Specialist
TikTok
12.2024 - Current
Salesforce Administrator
Verizon
11.2021 - 11.2024
Junior Salesforce Administrator
Verizon
06.2021 - 11.2021
Technical Recruiter / HR Specialist
Norsec Delta Projects
05.2020 - 06.2021
Bachelor of Arts - Translation Studies
Atyrau State University
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