Operating systems (Windows and MacOS)
ARTUR GRIGORYAN
Brooklyn,NY
Summary
Technical Support Analyst
- Security awareness champion adept at troubleshooting problems, adapting to changing priorities, and de-escalating issues to a positive resolution. Advancing information security and support capabilities in an immersive cybersecurity program.
● Troubleshoot systems to ensure proper application of permission filters, firewall rules, and Active Directory best practices carried out on Windows Server 2012 R2, Windows 7/10 clients
● Minimize vulnerability and threat risk in an operating environment by configuring and verifying that the established Group Policy Object (GPO) settings meet security requirements
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior IT Technician
Brooklyn Defender Services
11.2016 - Current
- 7+ years experience with configuring and managing Active Directory and Group Policy Objects configuration and deployment in enterprise setup maintained office PCs, networks, and mobile devices. Managing Active Directory users, groups, and policies.
- Lab: Domain Troubleshooting. Initiated troubleshooting steps to rectify improper file system, permission filters, Windows firewall, Applocker, and Bitlocker in Active Directory environment with Windows Server 2012 R2 and Windows 7 and 10 clients.
- Configured security policies (password, auditing, lockdown) on Windows server and client operating systems using group policy (GPO) to harden security
- Microsoft Office, Configuring email settings, Calendar management, Setting up password protection, Microsoft Outlook
- Technologies: TCP/IP, DNS, WNS, DHCP
Education
Cybersecurity Certificate - Developing Defensive Security Skills
New York University
New York, NY05-2013
Diploma - Information Technology
POLYTECHNIC NATIONAL University
Yerevan05.2013
Skills
- Operating system (Windows Client7 and 10, Windows server 2012R2, Linux( Ubuntu, Debian)
- Networking (VLANs, ACLs,RIP,static routing, subnetting, VTP, inter VLAN routing,VPN, DHCP
- Cloud Security: Amazon Web Services (AWS)
- VMware
- Microsoft Office,Microsoft Azure
- Installing and configuring software
- Remote Access Software
- Active Directory
- VPN
- Ticketing System- Service now Connect Wise Fresh Service
Additional Information
- EXPERIENCE , Senior IT Support Technician Brooklyn Defender Services 2016- present
Software
Office suites (Microsoft Office, G Suite
Communication and collaboration tools (Slack, Skype, etc
Certification
- CompTIA Security+ (expected August 2023)
- Entry-Level Python Programmer (PCEP)
Timeline
Senior IT Technician
Brooklyn Defender Services
11.2016 - Current
Cybersecurity Certificate - Developing Defensive Security Skills
New York University
Diploma - Information Technology
POLYTECHNIC NATIONAL University