Arturo Alvarado
Nuevo,Tamps.
Summary
Dynamic Operations Manager with a proven track record at David Gonzalez and Sal-trans Express, excelling in operations management and customer service. Spearheaded initiatives that enhanced performance outcomes and fostered strong vendor relationships, achieving significant cost savings. Expert in conflict resolution, adept at driving operational excellence and improving service quality without exceeding a 55-word limit.
Overview
3
3
years of professional experience
Work History
Operations Manager
David Gonzalez
09.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Dispatcher
Sal-trans Express
10.2021 - 07.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Monitored and tracked dispatch communication systems.
Education
No Degree -
Icest
Nuevo Laredo, Tamaulipas MX07-2017
Skills
- Customer service
- Operations management
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
Timeline
Operations Manager
David Gonzalez
09.2023 - Current
Dispatcher
Sal-trans Express
10.2021 - 07.2023
No Degree -
Icest
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