Arturo Alvarez
Chula Vista,California
Summary
Provide excellent customer service to all mutual customers, and growth in a company that offers good working environment as well a bright future for all employees. Develop and constant learning on the interesting field of Automotive collision repairs Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Shop Manager
Maaco Collision
04.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Operations Coach
Driven Brands Maaco Division
12.2021 - 04.2023
- Provided coaching and mentoring to employees of every shop
- Trained and mentor 35 shops
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
Senior Field Appraiser
Kemper Insurance
05.2021 - 12.2021
- Accurately estimated parts and labor for over repairs.
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Kept current on insurance regulations, laws, policies and procedures.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Successfully negotiated settlements with claimants and insurers.
Operations Supervisor
Maaco Collision
11.2019 - 04.2021
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Analyzed department metrics and performance and reported findings to management.
- Tracked company equipment, tools and technology to manage inventory.
Field Appraiser
Alliance-Kemper Insurance
11.2014 - 11.2019
- Accurately estimated parts and labor for over repairs.
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Kept current on insurance regulations, laws, policies and procedures.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
Senior Field Appraiser
Fred Loya Insurance
03.2008 - 11.2014
- Accurately estimated parts and labor for over repairs.
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Kept current on insurance regulations, laws, policies and procedures.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Successfully negotiated settlements with claimants and insurers.
Estimator
Caliber Collision Riverside
07.2007 - 10.2007
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
Trainer- Re-inspector
AIG Insurance Santa Ana
06.2006 - 12.2006
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
Field Adjuster/Operations Supervisor
Geico Insurance
06.1997 - 06.2004
- Updated claim database system with proper and adequate coding and documentation.
- Solicited estimates and photographs on smaller losses with [Software].
- Made recommendations to manager on damages exceeding adjuster's authority.
- Reviewed bills, estimates and proofs of loss prior to making settlement and payment of claim.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Education
No Degree - Tech Training
ICar
CaliforniaSkills
- FAST LEARNER
- BILINGUAL ESP/ENG
- CAT TEAM MEMBER
- DEVELOPP ADJUSTER TRAINING PROGRAM FOR GEICO INS
- Visual Merchandising
- Budget Adherence
- CCC/Audatex/ Mitchell proficient
- Employee Scheduling
Communication Skills
As mentioned, before I'm a people's person, do what is within my reach to help others, reliable constantly searching for ways to better my self
Leadership Experience
Captain of my high school football team for 2 years, president of the Latin America pastoral council
Awards
EMPLOYEE OF THE MONTH FOR 10 STRAIGHT CONSECUTIVE TIMES COMPANY AWARD FOR BEST SUPERVISOR PERFORMANCE BEST ATTENDANCE FOR 3 CONSECUTIVE YEARS
References
Available upon request.
Certification
ICAR Platinum Level II
ACE B6 certified
CCC
Audatex
- Licensed Texas Adjuster License
scuba diving
new to this experience, as time goes by hope to gain more experience and do under water photography
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Shop Manager
Maaco Collision
04.2023 - Current
Operations Coach
Driven Brands Maaco Division
12.2021 - 04.2023
Senior Field Appraiser
Kemper Insurance
05.2021 - 12.2021
Operations Supervisor
Maaco Collision
11.2019 - 04.2021
Field Appraiser
Alliance-Kemper Insurance
11.2014 - 11.2019
Senior Field Appraiser
Fred Loya Insurance
03.2008 - 11.2014
Estimator
Caliber Collision Riverside
07.2007 - 10.2007
Trainer- Re-inspector
AIG Insurance Santa Ana
06.2006 - 12.2006
Field Adjuster/Operations Supervisor
Geico Insurance
06.1997 - 06.2004
No Degree - Tech Training
ICar
ICAR Platinum Level II
ACE B6 certified
CCC
Audatex
- Licensed Texas Adjuster License
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